Quality Customer Service Techn

Position: Quality Customer Service Techn.
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Key Responsibilities

* Interacts with production operators and team leads and can escalate issues to Production Supervisors and QMPP

* Responsible of overseeing all QC activities across their area in the plant in a daily basis Writes ePCA's and eQA as needed

* Conduct containments and purges when quality issues are identified

* Ensure required shopfloor documentation is properly filled out. (travel tags, checklists, etc.)

* Provide detailed pass downs with effective communication at end of shift

* Good product knowledge of processes and routing

* Excellent knowledge of QCMS and Hold Tags

* Can assist in preparing for external audits by verifying documentation on production floor is current and approved

* Advanced knowledge of IPC Standards

* Can provide feedback to process and supplier quality engineer on line quality issues.

* Must be able to fill in as needed in any of the other QC positions across the plant

* Ensure that all QC checks/activities across their area in the plant (North/South Building) are being completed, and quality issues are properly escalated when needed

* Provide support to other QCs when needed, containments, pack inspections, sorting activities etc.

* Ensure that all personnel are following the proper procedures to produce a quality product

* Must be able to lead root cause investigation and work with manufacturing engineering, quality engineering, and production as necessary to identify areas and assist in providing resolution

* Able to communicate clearly and present data to engineering and management when needed

* Employs various problem-solving techniques to drive problems to permanent corrective action

* Audit production documents and revise as needed

* Performs random line audits and inspections and follows up on nonconformances if any found

* 5S Area Leader, Facilitate 5S improvements in the area

* Must be able to work together with cross-functional teams when solving quality-related issues

* Performs all work in accordance with established safety procedures

* Usually works on all shifts (same with the shift plan of the manufacturing line).

* Follow Quality Policy

* Technical compliance of VT Rules

* Comply with ESH, LEAN and 5S rules, etc.

* Familiar with VT QMS, esp. Job-related rules include production restart, Poka Yoke - Jidoka, structured problem solving, etc.

* Familiar with Tools: MES/CAM/QCMS/PARTS FINDER

* Ensure approach of structure problem solving in Shopfloor area, by coaching of SPS basics.

* Support in projects to improve the quality performance in manufacturing line

* Ensure quality by authority to stop production

* Stop production line in case quality requirements are not fulfilled and ensure corrective actions be defined and verified.

* In case of deviation, non-conformance management to be initiated (incl. sorting, Block Stock of parts,etc.)

* • Ensure quality by regular check of production documentation (e.g. Jidoka, Scrap)

* Ensure quality by authority to restart the line once root cause of problem got identified and contained

* Support capability check of manufacturing equipment during line release phase like cross section, capability report collection, hardness measurement, process quality parameter collection, etc.

* Assist in managing deviations on a production line as per Shop Floor Deviation Management protocols

* Support in documentation and tracking of changes in production processes and quality control methods

* Involved in execution and monitoring according to VT0311016 - Change Management

* Participate in implementing new changes on the shop floor, ensuring adherence to quality standards

Your Qualifications

* Associates of Applied Science in Electronics, Mechatronics, or similar technical degree, or Military Training Certification

* 1
-3 years of equivalent experience in Electronics

* Office software skills

* Communication skills

* Able to identify order of priority assignments

* Understand production process and quality-related tools (e.g., POKAYOKE, Jidoka, defects handling, etc.)

PHYSICAL REQUIREMENTS

* Must be able to stand for periods up to 12 hours.

* Ability to lift 28 pounds unassisted.

* Must have the capability to push, pull, reach, twist, turn, stoop, walk, and stand for extended periods.