Quality Customer Service Techn

Your Key Responsibilities

• Interacts with production operators and team leads and can escalate issues to Production Supervisors and QMPP
• Responsible of overseeing all QC activities across their area in the plant (North/South Building) in a daily basis Writes ePCA's and eQA as needed
• Good product knowledge of processes and routing
• Excellent knowledge of QCMS and Hold Tags
• Can assist in preparing for external audits by verifying documentation on production floor is current and approved
• Advanced knowledge of IPC Standards
• Can provide feedback to process and supplier quality engineer on line quality issues.
• Must be able to fill in as needed in any of the other QC positions across the plant
• Ensure that all QC checks/activities across their area in the plant (North/South Building) are being completed, and quality issues are properly escalated when needed
• Provide support to other QCs when needed, containments, pack inspections, sorting activities etc.
• Ensure that all personnel are following the proper procedures to produce a quality product
• Must be able to lead root cause investigation and work with manufacturing engineering, quality engineering, and production as necessary to identify areas and assist in providing resolution
• Able to communicate clearly and present data to engineering and management when needed
• Employs various problem‑solving techniques to drive problems to permanent corrective action
• Audit production documents and revise as needed
• Performs random line audits and inspections and follows up on nonconformances if any found
• 5S Area Leader, Facilitate 5S improvements in the area
• Must be able to work together with cross‑functional teams when solving quality‑related issues
• Performs all work in accordance with established safety procedures
• Usually works on all shifts (same with the shift plan of the manufacturing line).
• Follow Quality Policy
• Technical compliance of VT Rules
• Comply with ESH, LEAN and 5S rules, etc.
• Familiar with VT QMS, esp. Job‑related rules include production restart, Poka Yoke - Jidoka, structured problem solving, etc.
• Familiar with Tools: MES
• Internal incidents
• Ensure approach of structure problem solving in Shopfloor area, by coaching of SPS basics.
• Support in projects to improve the quality performance in manufacturing line
• Ensure quality by authority to stop production
• Stop production line in case quality requirements are not fulfilled and ensure corrective actions be defined and verified.
• In case of deviation, non‑conformance management to be initiated (incl. sorting, Block Stock of parts, etc.)
• Ensure quality by regular check of production documentation (e.g. Jidoka, Scrap)
• Ensure quality by authority to restart the line once root cause of problem got identified and contained
• Support capability check of manufacturing equipment during line release phase like cross section, capability report collection, hardness measurement, process quality parameter collection, etc.
• Involved in execution and monitoring according to VT0311016 - Change Management
• Participate in implementing new changes on the shop floor, ensuring adherence to quality standards
• Assist in managing deviations on a production line as per Shop Floor Deviation Management protocols
• Support in documentation and tracking of changes in production processes and quality control methods

• Associates of Applied Science in Electronics, Mechatronics, or similar technical degree, or Military Training Certification
• 1
  -3 years of equivalent experience in Electronics
• Ability to lift 28 pounds unassisted.
• Must be able to stand for periods up to 12 hours.
• Must be able to Push, Pull Reach, Twist, Turn, Stoop, Walk, Stand for 12 hours.
• Office software skills
• Communication skills
• Understand production process and quality‑related tools (e.g., POKAYOKE, Jidoka, defects handling, etc.)