Service & Engagement Team Leader

The starting pay range for this position per hour is $21.00 - $23.00. The full pay range for this position per hour is $21.00 - $35.70

Pay is based on several factors which vary based on position.

These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.

Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.

Find competitive benefits from financial and education to well-being and beyond at

ALL ABOUT TARGET

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.

Learn more about Target here.

ALL ABOUT SERVICE & ENGAGEMENT

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocatesofboth in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guestloyalty. Empowered to make shopping quick and easy for guests at thechecklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.

At Target,we believe in ourleadershaving meaningful experiences that help them build and develop skills for acareer. The role of a Service and Engagement Team Leader can provide you with theskills and experience of:

• Guest servicefundamentalsandexperience building a guest-firstcultureand driving loyaltyprograms

• Guest engagement,problemsolvingand resolution

• Retail business fundamentals,including department sales trends, inventory management, guest shopping patterns,pricing and promotions strategies

• Planning department(s) daily/weekly workload to support business priorities and deliverservice andsales goals

• Leading a team of hourly team members,including skills in interviewing, developing, coaching,evaluatingandretainingtalent

As a
** Service and Engagement Team Leader, no **two daysare ever the same, but a typical day willmost likely include the following responsibilities:

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.

• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.

• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.

• Reviews area guest, financial, and team outcome metrics toidentifyopportunities,takes action to improve, andaligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.

• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creatingequitableexperiences.

• Leada team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive toexceed guest service expectations by focusing ondecreasing wait time,friendly guest interactions, quality of service,resolution, drivingloyaltyandcleanliness standards.

• Lead anddemonstratea culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development,coaching and team interactions.

• Understand sales goals, businessreportingand guest insights toplan and execute daily/weekly workload,to deliver on store sales goals,guest engagement and troubleshoot opportunity areasas neededthroughout the day.

• Support Target Loyalty Programstoensure your team can educate and promote the suite of benefits, features and offerings that reward ourguestandenhance their shopping experience.

• Support yourdirectleaderbyfollowingup on training completion, checking for…