Zone Business Operations Senior Associate

Zone Business Operations Senior Associate - Semarang Semarang About The Role

Zone Business Operations Senior Associate supports on-ground execution within the zone by handling operational issues, engaging key stakeholders, and assisting in local activation initiatives. This role ensures day-to-day operational excellence, supports compliance, and contributes to improving service quality and business performance.

• Resolve maps-related issues (accuracy, coverage, pin location) to ensure smooth operations and user experience.
• Execute on-ground engagement with drivers, customers, and merchants to gather insights and address issues.
• Support and execute zone activation initiatives to drive demand and supply growth.
• Monitor and ensure stakeholder compliance with company policies and SOPs.
• Coordinate with cross-functional teams (Operations, Sales, User Growth) to support initiative execution.
• Track operational performance, identify issues, and escal with proposed solutions.
• Support process improvements to enhance efficiency and consistency in the zone.

• Minimum 3 years of experience in operations, field operations, or similar roles.
• Strong problem-solving skills with the ability to handle operational and on-ground challenges.
• Comfortable with fieldwork and direct stakeholder engagement (drivers, merchants, customers).
• Detail-oriented with good execution and coordination skills.
• Data-driven mindset; able to track performance and identify basic insights.
• Strong communication skills and ability to work across teams.
• Fluent in Bahasa Indonesia; basic English proficiency is preferred.

You’ll be part of the city business operational team team, a group of passionate individuals working on customer/driver/merchant enggagement and business growth. We love to engage with customer/driver/merchant build strong partnerships with them and solve customer problems while growing Gojek businesses. Our mission is to become the most reliable part of customer mobility and delivery needs, and we’re excited for you to be part of it!

GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.

The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and Go Pay Later  and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

Gojek is Southeast Asia's leading on-demand platform and a pioneer of the multi-service ecosystem model, providing access to a wide range of services including transportation, food delivery, logistics and more.