Commercial Lead

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

We are looking for a highly motivated and experienced Commercial Lead to join our Semarang team. The successful candidate will play a crucial role in managing HR and administrative functions to ensure efficient operations, compliance with local regulations, and alignment with the company’s strategic goals.

Lead the assigned sales team to deliver profitable, sustainable growth. Serve as the primary commercial contact for customer shipping requirements, while building and managing a high‑quality portfolio of customers and opportunities. Partner directly with customers to develop, secure, and retain the most profitable business, and coach the team to consistent, data‑driven performance.

• Responsible for the Sales Budget and Trade BSA on the services operated in his/her geography
• Deliver the agreed number of active accounts
• Ensure sales pipeline remains consistent, accurate, and up to date
• Hold a reasonable number of strategic accounts, still allowing sufficient time for monitoring the sales performance and coaching
• Participate in a minimum number of weekly joint sales calls/visits organized by his/her team
• Conduct sales account planning, pipeline management and performance management
• Negotiate strategic business opportunities and local tenders (with Trade GCAM support)
• Handle and resolve customer escalations when needed
• Conduct Quarterly Business Review with key local customers
• Works closely with all department heads to assure specific customers’ needs are handled appropriately
• Report sales‑related matters to Senior Management meeting
• Discuss with Trade Management teams on strategic rate requests
• Provide weekly feedback on market intelligence
• Ensure his/her team’s KPI targets are set, tracked, and consistently updated in CRM for full visibility
• Monitor sales leads performance in and out
• Ensure accurate planning and execution of sales visits, from visit scheduling to final call reports and opportunity updates
• Keep updated service regulation, service launching & changing to educate customer
• Identify potential new opportunities
• Lead, coach, and develop the branch sales team through regular performance reviews and structured coaching
• Ensure compliance with commercial policies, pricing governance, and internal controls
• Ensure branch activities are aligned with country strategies
• Build a strong customer‑centric and performance‑driven culture within the branch
• Office administrative of the branch

• Good communicator: the staff will demonstrate an ability to communicate effectively (written and verbal) with stakeholders to detail tasks assigned
• Team player: the staff must be a team player, fostering strong working relationships with colleagues to achieve collective success
• Customer‑focused: the staff should maintain a customer‑focused mindset
• Bachelor’s degree with 10 years of experience in carrier sales, customer service or related experience
• Experience in the maritime industry preferred
• Able to communicate in English, both verbal and written
• Proficient in M365

Semarang, Central Java,