Customer Excellence & Digital Operations Lead

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Customer and Operations Excellence Manager

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is:
Onsite

This role is contributing to the ELSP Division in North America.

You will be mainly accountable for:

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommending appropriate solutions for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
• Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

Our team dynamics

You will join a dynamic and high performing team, where you will be able to thrive.

• Bachelor’s degree and 3+ years of experience in customer service
• Strong working knowledge and proficiency with SAP
• Must be proficient with MS Excel (intermediate to advanced proficiency level required) and MS Office
• Strong verbal and written communication skills
• Demonstrated commitment to excellence, effective communication, problem-solving, teamwork, customer focus, and a professional attitude
• Proactive and self-motivated to accommodate numerous customer responsibilities
• Strong time management and organization skills

ABB is an Equal Employment Opportunity and affirmative action employer for protected Veterans and individuals with disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://(Use the "Apply for this Job" box below). Your Rights
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As an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 a.m. – 5:00 p.m. EST Monday through Friday by contacting an ABB HR Representative at

Protected veterans and individuals with disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to  Resumes and applications will not be accepted in this manner.