Customer Excellence & Digital Operations Lead

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Customer and Operations Excellence Manager__In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.

The work model for the role is:
Onsite This role is contributing to the ELSP Division in North America.

You will be mainly accountable for:

Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.

Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.

Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.

Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

Our team dynamics

You will join a dynamic and high performing team, where you will be able to thrive.

Qualifications Bachelor's degree and 3+ years of experience in customer service

Strong working knowledge and proficiency with SAPMust be proficient with MS Excel (intermediate to advanced proficiency level required) and MS Office,Strong verbal and written communication skills

Demonstrated commitment to excellence, effective communication, problem-solving, teamwork, customer focus, and a professional attitude

Proactive and self-motivated to accommodate numerous customer responsibilities

Strong time management and organization skills

More

About Us:

We value people from different backgrounds. Apply today for your next career step within ABB and visit  to learn about the impact of our solutions across the globe. #MyABBStory

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ABB Benefit Summary for eligible US employees[excludes ABB E-mobility, Athens union, Puerto Rico]Go to  and click on “Candidate/Guest” to learn more Health, Life & Disability Choice between two medical plan options: A…