ATM​/Debit Card Representative

Job Title

Under minimum supervision, but in line with established policies and procedures, this position should be able to perform a broad variety of operational duties.

As a Deposit Ops Rep, you will be an essential member of the Bank First Operations team. As such, you will provide support to frontline staff with a variety of deposit related needs, including, but not limited to:

• Review new accounts for accuracy and completeness
• Perform maintenance on existing accounts, including:
  • Address changes
  • Account information changes
  • Account messages
  • Customer information updates/changes
• Review and process account and customer documentation
• Provide support to internal personnel
• Review and check stop payments, AFTs, and holds
• Key and process daily CD/IRA transactions
• Review various daily reports
• Ensure compliance with policies and procedures
• Performs multiple tasks, duties, and jobs within the department that permits to Deposit Operations

Knowledge of personal computer programs such as word processing, spreadsheets, and other programs as required.

• Ability to type accurately.
• Ability to multi-task.
• Highly organized, with an attention to detail and an aptitude for problem recognition and resolution.
• Ability to adapt to technological changes and apply new knowledge to responsibilities.
• Strong verbal and communication skills.
• Ability to deal effectively and tactfully with customers and the personnel of other departments.
• Ability to recognize irregular and suspicious transactions and take the appropriate steps to prevent loss.
• Ability to make good judgements to make appropriate on the spot decisions following standard policies.
• Excellent problem-solving skills to properly handle customer problems and determine when the request for confidential information should be furnished or refused.
• Good knowledge of departmental operations, policies and procedures, and computer-generated reports.

Bank First is an EO employer- M/F/Veteran/Disability