Customer & Manufacturing Excellence Lead

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

Material Planner-2

In this role, you will be at the intersection of customer success and business operations—where your problem-solving skills and collaborative approach directly impact customer loyalty and company growth. Every day brings new challenges, diverse stakeholders, and the opportunity to make a measurable difference.

The work model for the role is:
Onsite This role is contributing to the ELSP Division in North America.

You will be mainly accountable for:

Be the Customer Champion:
Lead end-to-end resolution of customer challenges by orchestrating collaboration across Sales, Operations, Supply Chain, and cross-functional teams. Act as a trusted advisor, recommending tailored solutions that meet customer needs while aligning with business capabilities

Drive Seamless Execution:
Coordinate complex requests from quote to delivery—managing production scheduling, resourcing, pricing, and invoicing to ensure flawless execution Keep customers informed and engaged throughout their journey, turning potential issues into opportunities for exceptional service

Leverage Data to Make an Impact:
Analyze sales performance metrics and forecasts using cutting-edge tools. Deliver actionable insights to management that drive strategic decision-making and revenue growth.

Own the Results:
Monitor sales performance against targets and identify trends that matter. Contribute directly to team success and customer satisfaction scores

Our team dynamics

You will join a dynamic and high performing team, where you will be able to thrive.

Qualifications Bachelor's degree and 3+ years of experience in customer service

Strong working knowledge and proficiency with SAPMust be proficient with MS Excel (intermediate to advanced proficiency level required) and MS Office,Strong verbal and written communication skills

Demonstrated commitment to excellence, effective communication, problem-solving, teamwork, customer focus, and a professional attitude

Proactive and self-motivated to accommodate numerous customer responsibilities

Strong time management and organization skills

More

About Us:

We value people from different backgrounds. Apply today for your next career step within ABB and visit  to learn about the impact of our solutions across the globe. #MyABBStory

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