Communications Specialist III - 911 Dispatcher

Job Summary

Receives and interprets information through telecommunication equipment. Dispatches the information received verbally to personnel within the Police, Fire and Emergency Medical Services of Clemson University. Performs fire and medical assistance to the City of Clemson, campus and surrounding counties. Performs other duties as assigned.

• 40% Dispatch Communications:
  Answer all emergency and non emergency telephone lines obtains and records pertinent information in the Computer Aided Dispatch CAD system regarding the nature and urgency of the situation Determines appropriate response and expeditiously alerts responding emergency response units Police Fire or EMS via radio andor telephone Dispatches and directs officers promptly to emergency fire and medical locations Dispatches Parking Enforcement Officer to parking complaints Ability to work flexible schedules day andor night rotating shifts holidays weekends special events based on the needs of the department Ability to work flexible schedules day andor night rotating shifts holidays weekends special events based on the needs of the department
• 15% Technical
  
  Skills:
  
  Possesses the necessary knowledge to effectively operate the Computer Aided Dispatch CAD system multi line telephone system multi-channel radio console and other equipment within the Communications Center Types using a computer keyboard.
• 15% System Administration:
  Operates the National Crime Information Center NCIC application to obtain information of drivers registration vehicle registration boats guns articles missing person unidentified person South Carolina Department of Motor Vehicle Information wanted person warrants criminal history checks on suspects FAA Air Tracing STORM Hurricane Tracking Enters modifies clears cancels and queries records to all of the above transactions Adheres to the 10 minute Hit Confirmation messages Obtains and remains certified within the first six months of employment.
• 15% Equipment Monitoring:
  Monitors an assortment of CCTVs observing unusual activities occurring in certain areas of campus and dispatching officers as required Monitors burglar alarms fire alarms local law enforcement channels hazardous waste information Clemson University CU Safe Alert Rave Mass Notification System and Sky Guard Weather System via on line notification Dispatches officers as required
• 15% Documentation:
  Maintains documentation on Facility and Housing maintenance requests as well as entering a work order online for the issue Issues guests temporary parking passes and visitor parking passes per Parking and Transportation Services guidelines Accepts parking fines after business hours Documents key sign in and out for campus buildings and vehicles Answers and dispatches safety escort calls for ser vice Enters lost and found items into system database as well as contacting owner of the property

JOB CODE: BA30 EMPLOYEE TYPE:
Regular FTE Staff

Minimum Requirements:

High School Diploma or GED

Preferred Requirements:
Associates Degree SLED NCIC and SCCJA Basic 911 Certification

• Job Knowledge:
  Firm working knowledge of concepts, practices and procedures and ability to use in varied situations.
• Supervisory Responsibilities:
  
  Not responsible for supervising employees.
• Budgetary Responsibilities: (No details provided)

• Move, transport, raise or lower 30lbs or less: 5%
• Walk or move about: 10%
• Stand for Prolonged Period: 5%
• Ascend or descend (i.e. stairs, ladder): 5%
• Sit (stationary position) for prolonged period: 80%
• Position self to accomplish task (i.e. stoop, kneel, crawl): 5%
• Recognize or inspect visually: 5%
• Use hands or feet to operate or handle machinery, equipment, etc.: 20%
• Communicate, converse, give direction, express oneself: 100%

Work Schedule:

Standard

Hours:

40

Expected Salary Range 42669.80 - 54507.67 Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

Normal Operations -…