Security Shift Manager

Great teams make the #Best8

Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

This #Best8

Hours language should be included on all postings, whether or not the position is eligible for a sign-on bonus.

The Security Shift Manager is responsible for monitoring the daily security operation on an assigned shift while ensuring that courteous and prompt service is provided by department employees, and assisting in the protection of life, safety and casino assets. It is the responsibility of the Security Shift Manager to assist in protecting all casino assets and ensuring that the department is running efficiently and safely.

All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

• Responds, mitigates and de-escalates any incidents that require Security intervention within SGC guidelines. Incidents may include, but are not limited to; intoxicated guests, domestic disputes, assaults, larcenies, harassment, medical situations, critical incidents, etc. Ensure that Security team members follow appropriate guidelines for critical incidents. Acts as liaison between on duty Security Management and responding external agencies.
• Assume the role of Incident Commander during emergency situations when the Security Operations Manager or above is not on property. Have an in-depth working knowledge of roles of all Security personnel for emergency situations. Have a strong working knowledge of emergency plans and protocol such as the Emergency Response Plan or Business Continuity Plan for Security. Notifies the Security Operations Manager or above when appropriate.
• Maintains a professional attitude and demeanor that inspires those who report to them and fosters a positive work environment.
• Develops, mentors and trains enrolled Seneca Nation members for future career paths within the company.
• Approve and submit all activity, incident reports, logs, etc. reports generated by Security personnel.
• Oversee the Security Ambassadors, Special Event Officers, Security Officers and Security Supervisors, ensuring that all policies are followed, reporting any deviations to the Security Operations Manager or above.
• Successfully complete CPR/First Aid Training Course; and any other training required by the Director of Security or above as well as any required courses for Management from the Seneca Gaming Corporation. .
• Assist in any internal or external investigations conducted by the Seneca Gaming Corporation, SGA or authorized local authorities.
• Complete required post-accident/reasonable suspicion drug and alcohol testing as required by department guidelines/policies.
• Maintain accurate payroll records. Utilize approved logs and tracking documents along with approved software to ensure all Team Members reporting to them have the correct paid time in the correct position codes.
• Maintain accurate accountability for all sensitive keys, restricted keys and non-sensitive keys throughout the property during their assigned shift and have a sound working knowledge of the Key Control policy. .
• Develops and supervises guest service standards for all team members who report to them.
• Act as a leader and Shift Manager to all personnel who report to them which includes, but is not limited to; creating a Security Management schedule and calendar, reviewing daily assignments for Security Ambassadors and Security Officers created by the Supervisor and ensuring they are accurate and fair, tracking attendance, providing additional security as needed, ensuring that all required reports are completed before the end of a shift and…