Client Support Specialist Floater - Oconee

Reports To:

Shelter Operations Supervisor (SOS)

Classification:
Full-time, hourly, non-exempt, benefits eligible

• Carry a Shelter Support caseload and provide trauma-informed emotional support, structure coaching, and redirection.
• Conduct check-ins and conversations that reinforce communal living expectations and Safe Shelter guidelines.
• Facilitate orassistwith roommate agreements, mediations, and re-entry conversationsatthe direction of a supervisor.
• Lead orassistwith Community Living (CL) Groups, Fun Nights, Butterfly Celebrations, and other client engagement activities.
• Address shared space concerns respectfully through reminders, follow-up, and documentation in client trackers.
• Maintain professional boundaries while promoting a safe, calm, and consistent shelter environment.
• Recognize and report signs of emotional distress, safety risks, or behavioral escalation promptly.
• Model trauma-informed communication and uphold client dignity and empowerment.

• Assist with new arrival intakes, orientations, and room preparation as directed.
• Participate in room and locker inspections, chore checks, and upkeep of shelter spaces.
• Maintain and restock client and staff supplies, including personal care items, welcome kits, and cleaning supplies.
• Assist with inventory management of household, personal care, and food items.
• Support shelter organization projects such as decluttering, labeling, and organizing shared spaces or storage areas.
• Assistwithgroceryand supply pickups, including coordination for hotel-based clients when needed.
• Participate in fire drills, safety classes, and general safety preparedness activities.
• Uphold standards of cleanliness and safety consistent with agency expectations.

• Document all client interactions, shelter updates, and incidents clearly and promptly.
• Record observations and emerging client or shelter patterns related to safety, structure, or communal living.
• Ensure documentation reflects trauma-informed, factual, and professional language.
• Complete all required reports, trackers, and forms accurately and on time.
• Support QA and data tracking efforts bymaintainingaccurate, detailed records for shelter operations.

• Provide shift and site coverage for CSS absences across locations.
• Adjust to changes in staffing or shelter flow whilemaintainingconsistency and professionalism.
• Collaborate with the Lead CSS, SOS, and DSO to ensure smooth transitions and consistent service delivery.
• Support shelter flow byassistingwith client engagement, chores, and shared space structure when not assigned to direct coverage.

• Participate in team check-ins, supervision, and cross-location meetings.
• Communicate regularly with supervisorsregardingshelter updates, coverage, and client concerns.
• Collaborate with CSS, Lead CSS, and SOS to reinforce consistent structure and trauma-informed approaches across shifts.
• Support new hire orientation and shadow training when assigned.
• Demonstrate flexibility, teamwork, and a proactive approach to problem-solving and shelter needs

• Respond to helplinecalls as assigned, using trauma-informed and empathetic communication.
• Complete helpline documentation accurately and report urgent needs or safety concerns to on-call or supervisory staff.
• Support after-hoursstructure or communication when assigned.

• High school diploma or GED required; a combination of relevant college coursework and/or experience in human services, shelter operations, or a related field is preferred.
• 1–2 years of experience in shelter, communal living, or trauma-informed environments preferred.
• Knowledge of, or openness to developing skills in, trauma-informed care and community living practices that promote safety and structure.
• Strong organizational, communication, and documentation skills.
• Computer literacy required, including Microsoft Teams, Outlook, and agencydatabase.
• Valid driver’s license and reliable transportation required.
• Ability to remain calm and professional during crises and changing shelter conditions.
• Ability to lift and transport supplies, walk stairs, and engage in hands-on facility tasks.
• Performs other duties or provides assistanceas assigned tomaintainsafety, structure, and support across shelter locations.

• Based in residential sheltersetting.
• Must respond calmly and professionally to client needs and emergencies.
• Expected tomaintainconfidentiality and adhere to all shelter safety and documentation protocols.
• Participate in ongoing training and professional development to strengthen trauma-informed practices.
• Model Safe Harbor’s core values of dignity, safety, healing, and empowerment.