Treatment Coordinator

Treatment Coordinator

Jamestown Salish Seasons (JSS) is seeking a compassionate, organized, and detail-oriented Treatment Coordinator to support our 16-bed voluntary inpatient behavioral health treatment facility. Operating 24/7, JSS provides crisis stabilization and recovery-focused care in a trauma-informed, culturally respectful environment.

As the Treatment Coordinator, you'll serve as a central point of contact for patients, referral partners, visitors, and our interdisciplinary treatment team. This role combines front office administration, admissions coordination, referral management, insurance verification, and operational support to help ensure patients receive timely, coordinated care from admission through discharge.

If you thrive in a fast-paced healthcare environment, enjoy coordinating multiple priorities, and are passionate about supporting individuals on their recovery journey, we'd love to hear from you.

Schedule:

• Monday–Thursday | 7:00 AM – 5:00 PM
• Thursday–Sunday | 7:00 AM – 5:00 PM

Administrative & Front Desk Operations

• Provide front desk reception and facility access coordination.
• Welcome patients, visitors, referral partners, vendors, and staff in a professional and culturally respectful manner.
• Screen visitors and maintain facility sign-in/sign-out procedures.
• Answer and route incoming phone calls, emails, faxes, and other communications.
• Coordinate communication across shifts, departments, referral partners, and operational staff.
• Support organized administrative workflows while maintaining a secure and welcoming environment.
• Perform general office duties including supply organization, document processing, and administrative support.

Referral & Care Coordination

• Receive and process referrals from community partners, healthcare organizations, patients, and other referral sources.
• Coordinate admissions communication, documentation, and operational workflows.
• Serve as a liaison between referral sources and the interdisciplinary treatment team regarding referral status, required documentation, admissions coordination, and follow-up.
• Obtain, organize, and maintain referral and admissions documentation.
• Support timely patient access through effective admissions coordination.
• Coordinate administrative and logistical aspects of patient discharge and transition planning, including follow-up appointments, transportation coordination, and continuity-of-care documentation.
• Serve as an operational liaison with Tribal health programs, community resources, outpatient behavioral health providers, housing resources, and referral partners.

Patient Information & Documentation

• Receive, process, and maintain confidential patient, referral, insurance, and health information in accordance with HIPAA and organizational policies.
• Upload, organize, and maintain documentation within the electronic health record (EHR).
• Maintain organized patient records, authorizations, forms, and operational documentation.

Insurance Verification & Utilization Management Support

• Verify patient insurance coverage, funding sources, and payor information.
• Support utilization management (UM) processes and documentation requirements.
• Obtain and track insurance authorizations and documentation requests.
• Maintain accurate records related to insurance coverage and authorization workflows.

Team & Operational Support

• Provide administrative support to the interdisciplinary treatment team.
• Support communication related to discharge planning and continuity of care.
• Collaborate with clinical, medical, operational, and support staff to promote efficient daily operations.
• Build positive working relationships with patients, families, referral partners, and community agencies.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• Two (2) years of experience in customer service, healthcare coordination, behavioral health, admissions, administrative support, or a related setting.

Knowledge, Skills & Abilities

• Knowledge of HIPAA, patient confidentiality, and professional boundaries.
• Strong verbal, written, and interpersonal communication skills.
• Ability to remain professional and composed in a behavioral health environment.
• Stro…