Treatment Coordinator

Job Details

Job Location:

Jamestown Salish Seasons - Sequim, WA 98382

Position Type:
Full Time

Salary Range: $23.21 - $30.17 Hourly

Monday–Thursday 7:00 AM – 5:00 PM
Thursday–Sunday 7:00 AM – 5:00 PM

• Provide front desk reception and facility access coordination.
• Welcome patients, visitors, referral partners, vendors, and staff in a professional and culturally respectful manner.
• Screen visitors and maintain facility sign-in/sign-out procedures.
• Answer and route incoming phone calls, emails, faxes, and other communications.
• Coordinate communication across shifts, departments, referral partners, and operational staff.
• Support organized administrative workflows while maintaining a secure and welcoming environment.
• Perform general office duties including supply organization, document processing, and administrative support.

• Receive and process referrals from community partners, healthcare organizations, patients, and other referral sources.
• Coordinate admissions communication, documentation, and operational workflows.
• Serve as a liaison between referral sources and the interdisciplinary treatment team regarding referral status, required documentation, admissions coordination, and follow-up.
• Obtain, organize, and maintain referral and admissions documentation.
• Support timely patient access through effective admissions coordination.
• Coordinate administrative and logistical aspects of patient discharge and transition planning, including follow-up appointments, transportation coordination, and continuity-of-care documentation.
• Serve as an operational liaison with Tribal health programs, community resources, outpatient behavioral health providers, housing resources, and referral partners.

• Receive, process, and maintain confidential patient, referral, insurance, and health information in accordance with HIPAA and organizational policies.
• Upload, organize, and maintain documentation within the electronic health record (EHR).
• Maintain organized patient records, authorizations, forms, and operational documentation.

• Verify patient insurance coverage, funding sources, and payor information.
• Support utilization management (UM) processes and documentation requirements.
• Obtain and track insurance authorizations and documentation requests.
• Maintain accurate records related to insurance coverage and authorization workflows.

• Provide administrative support to the interdisciplinary treatment team.
• Support communication related to discharge planning and continuity of care.
• Collaborate with clinical, medical, operational, and support staff to promote efficient daily operations.
• Build positive working relationships with patients, families, referral partners, and community agencies.
• Perform other duties as assigned.

• Education:
  
  High school diploma or equivalent required.
• Experience:
  
  Two (2) years of experience in customer service, healthcare coordination, behavioral health, admissions, administrative support, or a related setting.
• Knowledge, Skills & Abilities:
  • Knowledge of HIPAA, patient confidentiality, and professional boundaries.
  • Strong verbal, written, and interpersonal communication skills.
  • Ability to remain professional and composed in a behavioral health environment.
  • Strong organizational skills with the ability to prioritize multiple tasks and competing demands.
  • Ability to maintain accurate documentation and records.
  • Ability to work collaboratively within an interdisciplinary team.
  • Ability to interact respectfully with individuals from diverse backgrounds and experiences.
  • Commitment to culturally respectful, trauma-informed, and recovery-oriented care.
  • Basic computer proficiency including Microsoft Office, email systems, and electronic health records.
  • Excellent customer service skills.
  • Ability to maintain confidentiality and exercise sound judgment.
  • Valid driver's license with the ability to travel locally or regionally as needed.
  • Ability to successfully pass a criminal background investigation.

• Experience…