Customer Service Representative Float - Sequim Village

Who We Are

First Fed is a local community bank on an exciting growth trajectory with 17 locations including 12 full-service branches in Western Washington. First Fed was recognized by the Puget Sound Business Journal as a Best Workplace and a Top Corporate Philanthropist. By popular vote, First Fed received awards for Best Bank in The Best of the Northwest, Best Banker in Readers' Choice by Cascadia Daily News, and Peninsula Daily News named us Best Bank on the Olympic Peninsula.

We also received a Best-In-State bank award from Forbes.

For over 100 years First Fed has served our customers and communities throughout the PNW. We've donated over $9 million to non-profit organizations in the past 8 years through our foundations, sponsor ships, direct donations, and matched employee donations. Our amazing team has volunteered over 25,000 hours in the past 5 years - many by using our benefit of 3 paid volunteer days per year!

We welcome applicants from all backgrounds - our diversity makes us stronger. Join our award-winning team!

Our Values

Optimism:
We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.

Initiative:
We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.

Respect:
We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.

Growth:
We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.

Ownership:
We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.

Position Purpose

Identify customer needs and sell Association products and services beneficial to customers needs. Process a variety of customer financial transactions in accordance with established guidelines and procedures.

This position is a "Float" position that may be asked to support multiple branches in Sequim, Port Angeles, and Forks.

Essential Functions

• Meet sales and referral goals by identifying and selling Association products and services beneficial to the customers needs. Develop and maintain a current knowledge of new and existing products and services.
• Support the Association's sales objectives and campaigns by actively cross-selling basic products or by referring customers to other Association employees responsible for closing sales.
• Process a variety of customer financial transactions in accordance with established policies and procedures. Establish and maintain cash drawer limits according to policy.
• Ensure positive perceptions of the Bank by extending a courteous greeting and welcome to customers and visitors. Call customers by name at least one time during the account transaction.
• Balance cash drawer and teller transactions in an accurate and secure manner within guidelines.
• Take consistent responsibility for the safekeeping of money received for cash drawer and the prompt accounting or transfer of funds to safeguard against loss.
• Address customer questions and concerns and refer to appropriate internal resources for resolution to achieve customer satisfaction.
• May perform vault duties such as ordering/shipping currency and coin and distributing money to tellers.
• Maintain regular and predictable attendance.
• Perform related duties and responsibilities as required.

Qualifications & Requirements

• Minimum High school diploma or certified equivalency.
• Bilingual English and Spanish fluency (speaking, reading and writing) preferred.
• CSR I - Typically requires up to one (1) year of teller or cash handling experience in a busy retail environment which requires the use of math skills to pay and receive cash to customers.
• CSR II - Typically requires one (1) to two and a half (2.5) years of teller or strong cash handling experience in a busy retail environment which requires the use of math skills to pay and receive cash to customers.
• CSR III - Typically requires two and a half (2.5) or more years of teller experience in a financial institution environment, to include commercial bank, savings bank, credit union, or prior experience in a centralized vault type of environment which requires the use of math skills to pay and receive cash to customers.
• Ability to demonstrate and maintain a professional, outgoing, and pleasant demeanor at all times.
• Effective listening/probing skills necessary to identify customer needs and effectively match with bank products and services
• Ability to work in a fast-paced, high-volume cash-handling environment with daily face-to-face customer contact, while providing high level of customer service.
• Ability to create general correspondence and communicate effectively in verbal and written formats.
• Proficient keyboarding and ten-key/calculator skills. A working knowledge of Microsoft office applications including Word and Excel is preferred. Strong mathematical, organizational, and interpersonal skills.
• Ability to…