Pro Customer Service​/Sales

Job Description

Position

Purpose:

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey—from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales using product knowledge, loyalty programs, and tailored recommendations, and provide outstanding service based on unique project needs.

They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.

The team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

• Pro Paint Sales Specialist - $20.50
• Pro Sales Associate - $19.50
• Pro Account Sales Associate - $20.50
• Pro Lot Loader - $18.50
• Pro Delivery Driver - $20.50

• Paid vacation
• Paid sick leave
• Paid parental leave
• Six paid holidays
• Medical, dental, and vision coverage
• Tuition reimbursement
• 401(k) with company match
• Employee Stock Purchase Plan (ESPP)
• Profit‑sharing bonuses
• Other benefits vary based on associate status and employment type

Details:
Salaried associates are eligible for 2 weeks of vacation in their first year. Full‑time hourly associates qualify for 40 hours of paid vacation after 6 months of continuous service, part‑time associates for 20 hours, and temporary associates are not eligible for vacation benefits. Sick time is accrued as follows: salary and temporary associates earn 1 hour of sick time for every 40 hours worked (Washington State, Spokane, and Tacoma) or 30 hours worked (Seattle);

full‑time associates earn 1 hour for every 40 or 30 hours worked or 4 hours per month, whichever is greater; part‑time associates earn 1 hour for every 40 or 30 hours worked or 2 hours per month, whichever is greater.

Available positions may vary depending on business needs. Pay is dependent on the position offered and market location, and may vary depending on the individual’s job‑related knowledge, skills, experience, and availability.