Retail Sales Representative , II, III

Responsibilities

• Sell target products and packages, effectively communicating system prices, channels, services, and packages to customers and potential customers.
• Demonstrate Astound’s various products and services to inbound customer traffic at the retail center.
• Communicate current promotions and offers to all potential customers.
• Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs.
• Review customers’ current level of service and introduce new services as appropriate.
• Determine customers’ level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positive.
• Seek opportunities with customers to enhance the company’s image.
• Maintain a neat appearance, show respect, and respect the customer’s property.
• Provide accurate and efficient feedback to customer issues quickly by improving personal technical knowledge and understanding of all services and equipment.
• Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries.
• Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
• Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures.
• Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis.
• Track sales progress and document productivity on sales forms and reports as provided by the company.
• Ensure all required paperwork is legible, complete and submitted in a timely manner.

• Phone customer support/service background in call center environment preferred.
• Strong interpersonal skills with the ability to relate to customers, peers, and management.
• Positive, pleasant, and respectful demeanor.
• Friendly, enthusiastic, and outgoing personality.
• Thorough knowledge of cable and data products and services.
• Ability to learn and retain new information and concepts quickly.
• Ability to diagnose and solve problems.
• Ability to follow direction and exhibit good judgment and proactive decision‑making skills.
• Adaptability to change.
• Cable Television industry experience preferred;
  Telecommunications experience preferred.
• High school diploma or equivalent.

• 401(k) retirement plan with employer match.
• Insurance options: medical, dental, vision, life and STD insurance.
• Paid Time Off/Vacation: starting at 80 hours per year, increasing with tenure.
• Floating Holiday: 40 hours per year.
• Paid Holidays: 7 days per year.
• Paid Sick Leave: varies by state/local laws.
• Tuition reimbursement program.
• Employee discount program.

Base pay range represents the low and high end of the hiring range for this job; actual pay may vary based on skills, experience, and capabilities. Base salary range in Washington (with potential bonus, benefits, and commission):

• Retail Sales Representative I – $17.00 – $23.80 per hour.
• Retail Sales Representative II – $17.85 – $24.99 per hour.
• Retail Sales Representative III – $18.74 – $26.24 per hour.

Astound is proud to be an Equal Opportunity Employer, dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other protected characteristics.