Member Service Representative

Job Details

Location:

Sequim YMCA – Sequim, WA 98382
Type:
Part‑Time

Shift: Any
Salary: $17.13 per hour

The Olympic Peninsula YMCA is a non‑profit organization that oversees Y programs and focuses on youth development, healthy living, and social responsibility. Our mission is to build healthy minds, bodies, and spirits throughout the communities we serve. We strive to promote the values of caring, respect, responsibility, and honesty and are open to people of all ages, beliefs, incomes, races, genders, and abilities.

Member Services Representative (MSR) staff are responsible for managing all front desk operations. Duties include answering a multi‑line phone system, greeting members by name, checking members in and out in a timely manner, and processing cash, check and credit card payments while providing exceptional customer service. MSRs must be able to type a minimum of 45 words per minute and possess basic computer skills.

• Ensure all MSR activities are properly integrated to achieve quality customer service.
• Effectively communicate member complaints and issues to the MSR Coordinator.
• Present a positive attitude and demeanor toward all members, guests, and staff.
• Learn and use members’ names.
• Record messages in a legible and accurate manner and deliver them to the proper person.
• Maintain a working knowledge of all YMCA programs, events, and policies.
• Work independently without supervision on occasion.
• Have full knowledge of opening, closing, and safety procedures for medical and environmental emergencies.
• Assist with daily operations of the office (e.g., answer phones, take program registrations, process membership sign‑ups).
• Assist all departments with various projects when time allows.
• Work effectively in a team environment and independently.
• Be organized, task‑oriented with good follow‑through.
• Adhere to proper credit card, check‑cashing, and cash‑handling policies and procedures.
• Be responsible for daily till out of monies taken for the shift.
• Read the Communication Binder daily and be responsible for the information therein.
• Attend mandatory monthly staff meetings and trainings.
• Maintain cleanliness and neatness of the front desk area.
• Notify the MSR Coordinator when supplies are low and need reordering.
• Organize and manage lost and found items.

• Strong administrative and computer skills, including Microsoft Office, Google Workspace, and internet applications.
• Ability to respond to safety and emergency situations.
• Ability to relate well and communicate effectively with a diverse group of individuals in all circumstances.
• Pass a comprehensive background screening.
• High school diploma or equivalent.
• 18 years of age or older.
• Current CPR and first‑aid certification, or ability to obtain one within 30 days of hire.

• Attend staff meetings and trainings as required and complete all online trainings, including child abuse prevention training within 7 days of hire.
• Uphold YMCA policies for safety, supervision, mandated reporting, and risk management, and adhere to policies regarding boundaries with youths.
• Report suspicious or inappropriate behaviors and policy violations in accordance with mandated reporting requirements.
• Perform general housekeeping tasks to keep the workspace clean.
• Submit hours worked accurately on the electronic timecard within the specified timelines for supervisor approval.
• Demonstrate passion for high standards and belief in the YMCA mission of youth development, healthy living, and social responsibility.
• Maintain a flexible schedule as needed, including occasional evenings, weekends, or early mornings.
• Perform other duties as assigned by supervisor.

• Office environment with occasional interruptions.
• Noise level is usually moderate.
• Evenings and/or early mornings, and/or weekend hours may be required periodically.
• Occasional travel may be required.

• Regularly use a computer for extended periods, including long periods of sitting, keyboard entry, and use of office equipment.
• Speak concisely and effectively communicate.
• Communicate using a computer and phone/smart device.
• Be able to sit, reach, move around the work environment, and balance.
• Respond to critical visual and auditory situations and act swiftly in an emergency.
• Perform specific vision tasks (close, distance, and adjustment).
• Perform physical tasks such as stooping, crouching, standing, walking, balancing, bending, leaning, kneeling, and climbing.
• Carry supplies up to 25 lbs.

• Valid driver’s license and proof of insurance for private vehicle reimbursement.
• YMCA vehicle use: 18 years of age or older, valid driver’s license, and a driving record that meets or exceeds YMCA standards; driver records will be requested.