Service Center Representative

Location and Compensation

All candidates must live near our Center of Excellence in Seven Hills, OH
, 5700 Lombardo Center Suite 200, Seven Hills OH 44131. Starting pay is $17.00 per hour.

• A stable, consistent work environment—both in-office and virtual
• A comprehensive training program to help you support employees and customers from some of the world’s most respected brands
• A dedicated mentor and manager to guide you every step of your career journey
• Career development and promotional opportunities as you take on new responsibilities
• A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well‑being

The Service Center Representative position is an inbound call center role that provides excellent service to callers regarding claims. The goal is to expedite the claims application process, provide detailed claim notes on all calls, resolve issues with a one‑call/one person response, and direct calls to the appropriate escalation path as needed. In this fast‑paced environment, colleagues learn and gain skills and knowledge to elevate themselves to the next level, including extensive knowledge of the car rental industry and insurance claims.

• Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
• Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
• Educates claimants/callers on client requirements and benefit plans, documenting all required details of the call in a concise professional manner.
• Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.
• Assigns new claims to the appropriate claim handler.
• Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
• Attendance during scheduled work hours is required.

High school diploma or GED required.

One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

• Understanding of claims management
• Excellent oral and written communication skills
• PC literate, including Microsoft Office products
• Strong organizational skills
• Good interpersonal skills
• Ability to multitask in fast paced environment
• Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
• Ability to work in a team environment and/or independently
• Ability to meet or exceed Performance Competencies

When applicable and appropriate, consideration will be given to reasonable accommodations.

Credit security clearance, confirmed via a background credit check, is required for this position.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.