IT Support Specialist - FuzeRx

Provide Tier 1 support for:

About Fuze Health

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including Lets Get Checked , Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

The IT Support Specialist (Tier
1) plays a critical role in supporting Fuze Health’s pharmacy operations and corporate users. This position provides a blend of remote troubleshooting and regular onsite support for pharmacy locations in the region. You’ll assist pharmacists, pharmacy technicians, and corporate employees with day-to-day technology issues, while also supporting hardware deployments, IT projects, and emergency response activities. This is a high-impact, customer-facing role in a fast-paced operational environment where reliability, communication, and follow-through are key.

• Provide remote Tier 1 troubleshooting for:
  • Printer failures (label, thermal, back-tag, shipping)
  • Desktop work stations
  • Scanners, webcams, and pharmacy peripherals
  • Other various in pharmacy technology
• Perform onsite pharmacy visits regularly for:
  • Hardware replacements
  • Printer setup and swaps
  • New fill/pack station installations
  • IT project support (network refreshes, sensor installs, workstation upgrades)
  • Emergencies impacting pharmacy operations or throughput
• Coordinate with Network, Systems, and Facilities teams during onsite work.

• Provide Tier 1 support for:
  • Google Workspace (Gmail, Drive, Meet, Groups)
  • Okta SSO, MFA, and Fast Pass
  • Slack
  • Telephony Systems
  • macOS and Windows laptop issues
• Assist with new hire onboarding tasks (device setup, account creation).
• Support offboarding processes and device collection.

• Work tickets within the Jira Service Management queue.
• Maintain exceptional communication and customer service.
• Document troubleshooting steps and create simple user guides when needed.
• Participate in occasional after-hours maintenance or emergency support.
• Collaborate closely with pharmacy leadership and IT peers across Fuze Health.

• 3+ years of IT Helpdesk or Desktop Support experience.
• Strong customer service, communication, and problem-solving skills.
• Experience supporting distributed operational environments (retail, healthcare, pharmacy, etc.).
• Proficiency in:
  • Google Workspace
  • Okta (SSO, MFA)
  • Slack
  • macOS / Windows
  • Printers and peripheral hardware
• Ability to travel regularly between nearby pharmacy sites.

• Experience with Kandji, Jamf, or Intune.
• Familiarity with Meraki networking and basic LAN/WiFi troubleshooting.
• Jira Service Management experience.
• Experience in healthcare, pharmacy, or high-volume operational settings.

Hybrid:
Expected onsite presence multiple times per week due to pharmacy support needs.

Regional travel required between nearby pharmacy locations.

Occasional after-hours or weekend work during emergencies, install nights, or maintenance windows.

Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, periodically move away from the computer terminal for in-person meetings, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and…