IT Support Specialist - FuzeRx

Job Summary

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. The IT Support Specialist (Tier
1) supports Fuze Health’s pharmacy operations and corporate users by providing remote troubleshooting and regular onsite support for pharmacy locations in the region.

• Pharmacy Support (Primary Focus):
  Remote Tier1 troubleshooting for printer failures (label, thermal, back‑tag, shipping), desktop workstations, scanners, webcams, and pharmacy peripherals; onsite pharmacy visits for hardware replacements, printer setup and swaps, new fill/pack station installations, IT project support (network refreshes, sensor installs, workstation upgrades), and emergencies impacting pharmacy operations or throughput; coordinate with Network, Systems, and Facilities teams during onsite work.
• Corporate Support:
  Provide Tier1 support for Google Workspace (Gmail, Drive, Meet, Groups), Okta SSO, MFA, and Fast Pass, Slack, telephony systems, macOS and Windows laptop issues; assist with new‑hire onboarding tasks (device setup, account creation); support off‑boarding processes and device collection.
• General Responsibilities:
  
  Work tickets within the Jira Service Management queue; maintain exceptional communication and customer service; document troubleshooting steps and create simple user guides when needed; participate in occasional after‑hours maintenance or emergency support; collaborate closely with pharmacy leadership and IT peers across Fuze Health.

• 3+ years of IT Helpdesk or Desktop Support experience.
• Strong customer service, communication, and problem‑solving skills.
• Experience supporting distributed operational environments (retail, healthcare, pharmacy, etc.).
• Proficiency in:
  Google Workspace;
  Okta (SSO, MFA);
  Slack; macOS/Windows; printers and peripheral hardware.
• Ability to travel regularly between nearby pharmacy sites.

• Experience with Kandji, Jamf, or Intune.
• Familiarity with Meraki networking and basic LAN/WiFi troubleshooting.
• Jira Service Management experience.
• Experience in healthcare, pharmacy, or high‑volume operational settings.

• Expected onsite presence multiple times per week in Sharonville, Ohio, due to pharmacy support needs.
• Regional travel required between nearby pharmacy locations.
• Occasional after‑hours or weekend work during emergencies, install nights, or maintenance windows.

• Salary Range: $59,200–$74,000.
• Commission Eligible:
  No.
• Travel:
  Yes – required up to 25% of the time.
• Location:
  
  Eligible to live in the following states – Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington (WA), Wisconsin.
• #LI-Hybrid

Physical requirements include working at a computer terminal with monitor, keyboard, and mouse for extended periods; moving away from the terminal for in‑person meetings; stooping, bending, and reaching; repetitive motions of the wrists, hands, and fingers; and lifting, carrying, pushing, and pulling objects up to 50pounds. The role also requires effective verbal communication, auditory and visual perception abilities to perform essential job functions.

Consistent with the Americans with Disabilities Act (ADA) and applicable state laws, Fuze Health provides reasonable accommodations to qualified individuals with disabilities unless such accommodation would cause undue hardship.

Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during the application or hiring process, please contact

Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law, including the California, Los Angeles County, San Francisco, Philadelphia, and New York City Fair Chance laws. We are an E‑Verify participating company. Fuze Health recruiters and hiring managers may use automated decision‑making tools to assist with identifying candidates who match the stated job requirements.

If you have any questions or would like to request an alternative process, please contact  To learn about Fuze Health’s privacy practices, including compliance with applicable privacy laws, please .