AI Product Manager; Flex

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explore your next opportunity at a fortune global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead ups into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

we are looking for a high-agency, product-minded senior product manager to own the commerceshield product family — ups digital’s ai-powered risk platform for e-commerce merchants. Commerceshield scores every order before fulfillment by combining identity, device, and payment signals with proprietary ups delivery, address, claims, and proof-of-delivery intelligence, then gives merchants the ability to act on that risk — hold, route, verify, protect, or approve — and to shift chargeback liability on eligible orders.

this role owns the full family: risk orchestration, checkout protection, and chargeback protection, delivered through multiple connectivity paths including the shopify app, direct rest api, and the lynkup integration and orchestration platform. You will be responsible for how merchants experience risk decisioning across each of those paths — what the score means, what actions it triggers, and how quickly a merchant can go from integration to measurable value.

this position sits at the intersection of applied ai, enterprise apis, e-commerce platforms, and modern saas. It is equal parts scaling an early-commercial product and 0→1 new capability development, and it includes leading a small team — 1–2 product analysts plus cross-functional agile partners. We operate on a modern product operating model: outcome-based roadmaps, continuous customer discovery, rapid experimentation, and empowered cross-functional teams.

You will be accountable for outcomes — adoption, retention, revenue, and loss reduction for our merchants — not for activity.

portfolio strategy and ownership

• own the roadmap and end-to-end lifecycle for the commerceshield family — risk orchestration, checkout protection, and chargeback protection — balancing net-new capability development with scaling what’s already in market.
• define how the product shows up differently across connectivity paths (shopify app, rest api/webhook, lynkup, and platform-native integrations), and make deliberate decisions about where to invest for reach versus depth.
• translate customer insight, competitive signal, and business priorities into a prioritized, outcome-based roadmap, and represent it credibly in executive, customer, and partner conversations.

ai and intelligent decisioning

• partner with data science, ml, and engineering to evolve the scoring and decisioning engine — from configurable rules and weighted signals toward predictive, model-driven risk intelligence and, over time, agent-assisted and autonomous risk workflows.
• turn model output into merchant value: define how scores, reason codes, and recommended actions are surfaced so a merchant knows not just how risky an order is, but what to do about it.
• champion the proprietary-data advantage — work with data and engineering to convert ups delivery, address, and claims intelligence into durable product differentiation that software-only competitors structurally cannot replicate.
• establish the disciplines that make ai products trustworthy in…