More jobs:
Resident Relations Specialist
Job in
Severn, Anne Arundel County, Maryland, 21144, USA
Listed on 2026-09-30
Listing for:
smcinternalcareers
Full Time
position Listed on 2026-09-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Manage multiple projects and priorities in a fast-paced environment while effectively addressing resident concerns and resolving issues to achieve positive outcomes. Oversee and support the implementation of new company AI initiatives, maintain strong verbal and written communication skills, and collaborate effectively with team members and residents. Bilingual proficiency is a plus.
Limited weekends maybe required.
A Resident Relations Specialist is responsible for providing customer support to our residents and community team members.
WHAT WE EXPECT FROM YOU:- Assist with communication between residents and onsite community team members and resolving complaints, both written and verbal
- Assist Property Managers with compliance with appropriate policies and procedures as relating to residents
- Maintain resident database of correspondence
- Provide customer service calls to onsite leasing leads
- Monitor team onsite software usage and identify training needs
- Conduct onsite training of new technology
- Identify communities that have potential to increase social media and assist with implementation
- Monitor move in orientation procedures and assist with resident touch points
- Assist communities with developing programs/events to increase resident engagement and renewals
- Promote resident portal communication tools
- Perform other duties as assigned by Manager and/or Supervisor
- Contribute to team/company engagement efforts
SKILLS:
- Excellent interpersonal skills
- Knowledgeable of SMC standards, policies, procedures and lease guidelines
- Excellent verbal and written communication skills
- Sound knowledge of local, state, and federal guidelines applicable to (apartment-home) community operations
- Proficient computer skills
- Strong orientation to detail and problem solving skills
- Must be able to work effectively in an individual or group setting
- Excellent organizational and time management skills
- College degree and/or two (2) years Property Management
- Previous customer service or management experience preferred
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×