Infrastructure Engineer

Are you passionate about solving problems for customers and providing exceptional support? If so, we’re looking for a customer-focused Infrastructure Engineer to join our Infrastructure Services Team.

In this role, you will be responsible for providing high-quality technical support for our ERP products and its supporting infrastructure, resolving Linux and infrastructure-related incidents, managing escalations, and owning issues through to resolution. The role is firmly support-led, with success measured by service quality, reliability, and customer outcomes rather than project delivery.

This position has a strong emphasis on Linux-based systems, and you will be expected to demonstrate confidence in troubleshooting, maintaining, and supporting Linux servers and services across cloud and on-premise environments, including monitoring, backup verification, patch management and basic automation.

The primary focus of this role is customer infrastructure support. You will act as a key escalation point for Linux and infrastructure-related incidents, working closely with the Software Support Team to diagnose, resolve, and prevent recurring issues. You will take ownership of incidents from initial investigation through to resolution, ensuring clear communication and effective outcomes for customers. The role may occasionally involve supporting internal IT or installation activities.

OGL Software has been developing its own software solutions for over 30 years and has grown organically into the 115-plus strong organisation that it is today. Having launched our latest cloud-based ERP software solution, Profit4, in January 2021, we are now looking for experienced and enthusiastic engineers to join us as we embark on our next exciting chapter.

Our Infrastructure Services team is the backbone of customer success, helping both customers and OGL get the most out of infrastructure solutions. You’ll be part of the group that ensures that both our customers and our systems are always-on, secure, and future-ready, and you’ll work on critical projects that power business transformation ensuring every customer receives a first-class support experience.

• Provide day-to-day support for Linux-based servers and infrastructure used by our customers, resolving Linux server-related incidents or performance issues
• Act as the first point of contact for escalated Linux or infrastructure issues, taking ownership through to resolution
• Contribute to continuous improvement by identifying root causes and sharing lessons learned

Operational Security & Stability

• Support the maintenance of secure, supported, and compliant customer environments
• Apply Linux-based security updates and patches and maintain the Ubuntu Pro environment
• Maintain awareness of security risks and contribute to incident response and containment activities when required

Documentation & Knowledge Sharing

• Maintain accurate and detailed documentation including network diagrams, configuration notes, install templates, and asset registers
• Support creation of internal knowledge base articles for recurring issues, system procedures, and security policies
• Assist where appropriate with internal training and knowledge transfer to other team members

• Strong experience supporting Linux operating systems (e.g. Ubuntu, RHEL) in a production environment
• Previous experience in a customer-facing technical support or infrastructure support role
• Strong troubleshooting and diagnostic skills across Linux servers, services, and networking fundamentals
• Experience owning incidents through to resolution, including escalation management and customer communication
• Good understanding of operational IT security principles (patching, access control, system hardening)
• Awareness of cloud and on-premise infrastructure environments (e.g. Azure, AWS, data centres)
• Logical, methodical, and detail-oriented approach to problem solving
• Professional, customer-focused communication skills
• High levels of integrity
• Exposure to Windows Server environments
• Familiarity with virtualisation platforms (e.g. VMware, Hyper-V)
• Basic scripting or automation experience (e.g. Bash, Power…