Field Office Account Manager; FOAM
Listed on 2026-09-26
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Management
Project & Program Management, Operations Management, Administrative Management, Client Relationship Management
Field Office Account Manager (FOAM) Full Time Part Time
Kinetic Potential collaborates with the Maryland Division of Rehabilitation Services (DORS) to provide employment, transition, and support services to individuals facing barriers to employment. KP’s mission is to help people achieve their full potential through coordinated, personalized services.
Position Overview
:
Field Office Account Managers (FOAMs) are strategic leaders who represent KP at DORS field offices. FOAMs oversee service delivery, manage client outcomes, and collaborate with DORS staff to ensure quality, compliance, and impact. All FOAMs begin as certified Mentors and grow into leadership roles through advanced training and field experience.
- Serve as the primary point of contact between KP and designated DORS field offices
- Oversee the coordination and delivery of services across multiple programs
- Manage team performance and ensure compliance with DORS protocols
- Support client outcomes by supervising service quality and documentation
- Provide leadership and mentoring to KP field staff
Qualifications:
- Demonstrated leadership and organizational abilities
- Strong communication and problem-solving skills
- Familiarity with workforce development and support services
- Completion of KP Mentor Certification (required) and FOAM Certification (provided)
Training & Certification Path:
- Step 1: KP Foundations Course (4 hours)
- Step 2: KP Mentor Certification (10 hours per service)
- Step 3: FOAM Certification (20 hours)
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