Shift Lead

Internal Application Notice

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

This posting will remain open for a minimum of two weeks or until a sufficient pool of qualified applicants has been received.

A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communication. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal.

The Veterinary Hospital Shift Lead (“Shift Lead”) provides exceptional client and pet experiences while assisting the Practice Manager and/or Chief of Staff (COS) in guiding the team to maximize productivity and profitability of the hospital, and helps ensure effective communication with all clients, internal stakeholders, and colleagues. The Shift Lead also performs the duties of a Client Services Coordinator and Veterinary Assistant when needed.

• Live and exemplify the Five Principles of Mars, Inc. with self and team.
• Assist and support hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients.
• Follow Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand.
• Day‑to‑day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity.
• Create an environment where a team can deliver quality, efficient and effective veterinary care to pets and fostering an environment that engages associates.
• Provide professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, including client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues.
• Assist in effectively scheduling associates to meet client needs according, while proactively planning time off and CE scheduling.
• Ensure compliance with all practice policies and procedures.
• Ensure adherence to Banfield dress and grooming guidelines.
• Perform other job duties as assigned.

• Quality – The consumer is our boss, quality is our work, and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

• Ability to work at a computer for long periods of time.
• Ability to be confident around pets (dogs, cats, birds, reptiles, etc.).
• Position requires working special hours including weekends and evening shifts.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, speaking English).
• Comfortable working in a loud (moderately high) and strong-smell environment.
• Requires sufficient ambulatory skills to perform duties while at hospital.
• Ability to stand, walk, stoop, kneel, crouch, climb and manipulate up to 50 lbs.
• Requires good hand-eye coordination, arm-hand-finger dexterity, visual acuity for keyboard and equipment.
• Ability to handle pets that may bite or scratch; exposure to anesthesia, radiation, biological hazards, medication/controlled substances.
• High School Diploma preferred.
• Must be 18 years of age or older.
• Minimum of two years veterinary hospital experience.

• Comprehensive Medical, Dental, and Vision Insurance – essential coverage for health and wellness.
• Generous Retirement Plans (401(k) and Roth) – company match to help build a secure financial future.
• Paid Time Off and Holidays – paid…