Collections Specialist Job in Severna Park, MD

Collections Specialist

We are looking for a Collections Specialist to join a growing community association law firm in Maryland on a contract basis with the potential for a long-term opportunity. This role focuses on supporting collection efforts for condominium and homeowners association accounts while providing courteous, respectful service to property owners. The ideal candidate is comfortable handling sensitive conversations, staying organized in a fast-paced office, and contributing to a team-oriented environment with onsite collaboration.

Responsibilities:

• Manage delinquent account activity for condominium and homeowners association matters, following established legal and administrative procedures.
• Communicate with property owners by phone and other channels to discuss balances due, answer questions, and encourage workable payment arrangements.
• Prepare and process collection-related documents such as liens, legal filings, and wage garnishment paperwork with close attention to accuracy.
• Review client-provided account information, confirm details in internal collection software, and maintain complete and current records.
• Generate correspondence and documentation through the firm's collection platform to support ongoing account resolution efforts.
• Work closely with attorneys and internal team members to move files forward efficiently and ensure timely follow-up on outstanding matters.
• Handle challenging customer interactions with care, applying sound judgment and de-escalation techniques when needed.
• Support an office-based workflow that includes document handling, signatures, and other in-person administrative tasks as required.