Sheriff's Dispatch

This is responsible technical and administrative work assisting with the operation and maintenance of the communications division for the Sevier County Sheriff’s Office. Activities associated with the job include adhering to established policies and procedures established for the communications division, assisting with dispatch activities, interacting with local, state and federal agencies involved with law enforcement communications and assisting with various administrative and record keeping duties as assigned.

Job responsibilities require training and certification in law enforcement communications, good organizational, interpersonal and decision-making skills, dedicated attention to detail and some experience working in emergency communications. Job performance is evaluated by the Administrative Lieutenant through review of the efficiency and effectiveness of job-related activities, level of support provided for patrol operations and emergency response activities, organizational and interpersonal skills and adherence to policies and procedures established for the communications division.

Job activities are also subject to bi-annual NCIC audits.

• Operates a phone system that receives emergency and non-emergency calls including 911 transfers and TTD calls and ensures the accuracy and thoroughness of all information received.
• Operates a multi-channel radio console to dispatch and receive non-emergency and emergency transmissions.
• Interacts with other law enforcement and communications agencies to obtain and relate information when necessary.
• Completes NCIC validations and entries and ensures that all information is accurate, complete and timely.
• Assists with all shift activities of the communications division and ensures that any issues or complaints are responded to in a timely manner.
• Operates a multi-function computer that assists with computer aided dispatch, NCIC, mapping and 911 operations.
• Maintains the location of each Patrol unit and promptly dispatches units in response to calls for service.
• Cooperates with local, state and federal agencies in the development and implementation of joint programs and operations related to communications activities.
• Ensures that all communications equipment is functioning properly and requests assistance from supervisors and other departmental personnel when necessary.
• Assists with the preparation of daily activity reports and submits to the Communications Sergeant for review.
• Performs related duties as required.

Graduation from an accredited high school supplemented with coursework and training in the principles and practices associated with modern communications equipment and administration, criminal justice, law enforcement or closely related field; strong organizational, interpersonal and decision making skills; ability to communicate effectively and react quickly and calmly to emergency and/or stressful situations; or any equivalent combination of education and experience to provide the following knowledge, abilities, and skills:

• Considerable knowledge of the principles and practices of modern communications equipment, organization, administration and methods.
• Considerable knowledge of computer aided communications equipment and hardware components utilized for emergency dispatch systems.
• Considerable knowledge radio protocols, NCIC/TIES procedures and E911 policies and procedures.
• Considerable knowledge of the functions and organization of other emergency response agencies involved in the operation of the Sevier County Sheriff’s Department Communications Division.
• Considerable knowledge of policies and procedures pertaining to the storage, maintenance and dissemination of sensitive legal information as established by the…