Financial Services Representative

Job Overview

Smart Bank is seeking a teller to provide exceptional customer service, process transactions accurately, and support daily branch operations while upholding bank policies and values.

• Uphold Smart Bank Core Values and Core Purpose, and embrace the Smart Bank Way by Acting Smart, Looking Smart, and Being Smart.
• Create a WOW experience by greeting clients warmly, directing them to the appropriate personnel, and assisting with in‑person and telephone inquiries while maintaining confidentiality.
• Assist in opening and closing procedures of the branch to accommodate dual control.
• Process deposits, withdrawals, cashier’s checks, inventory items, loan payments, local utilities, and other services in accordance with bank policies.
• Process client account maintenance requests such as change of address and stop payments in a timely manner.
• Assist with ATM balancing and control the assigned cash drawer and negotiable items.
• Maintain an acceptable balancing record per established standards and take responsibility for achieving objectives, actions, and decisions.
• Adhere to all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act and Anti‑Money Laundering policies.
• Complete required paperwork and report discrepancies or suspicious activity to the Assistant Financial Center Manager, Financial Center Manager, or Security Officer.
• Perform other duties as assigned.

• Education & Experience
  • High school diploma required. Associate’s degree preferred.
  • Minimum one year of banking experience preferred; sales experience preferred.
• Training Requirements – None.
• Knowledge, Skills, and Abilities
  • Excellent customer service skills.
  • Ability to apply knowledge and sound judgment using established guidelines.
  • Cash handling experience.
  • Knowledge of teller drawer equipment (PODs, recyclers, traditional cash drawer) preferred.
  • Proficient in Microsoft Windows (Word, Excel, Outlook); typing and ten‑key proficiency preferred.
  • Strong math, written, and oral communication skills.
  • Detail oriented, team environment, positive attitude, high integrity.
  • Regular and predictable attendance.
  • Willingness to accept new ideas and methods and adapt to change.

• Ability to stand, sit, bend, and stoop routinely.
• Occasionally lift or carry loads up to 40 pounds.
• Stand for long periods as needed.
• Frequent movements using wrists, hands, and/or fingers.
• Average visual acuity required to prepare and inspect documents.
• Average hearing required for normal conversations.
• May be required to travel to branch locations, training sessions, or meetings.
• Must be available to work the branch schedule, including Saturdays.