Bench Housekeeping Manager

Location:

Club Wyndham Smoky Mountains Pay Rate:

Salary - Salary Plan, 60,000.00 USD Annual

Work Shift:

Job Description Bench Housekeeping Manager The Bench Housekeeping Manager role is a travel-based position that provides operational support across multiple locations nationwide. This position requires up to 100% travel throughout the United States and will serve in a bench capacity until new business opportunities begin.

Candidates selected for this role must be fully open to relocating anywhere in the country based on operational needs and new business start-ups. Flexibility and willingness to relocate are required conditions of employment.

The Bench Housekeeping Manager will assist with leading a goal-oriented resort housekeeping department to create a team environment that is effective, productive, and rewarding. Together with your team, you will create a clean and comfortable environment for guests to enjoy their well-earned vacation.

Responsibilities Lead and promote training initiatives for the HHS Resorts division to create service-driven teams

Display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations

Deliver effective training to ensure employees understand guest satisfaction and expectations, and can demonstrate effective customer service skills

Provide leadership that supports a team environment that fosters morale, passion, quality, and respect

Demonstrate continuous ability to maintain and/or improve customer and guest satisfaction

Be open-minded and ready to learn from your manager and team members alike

Lead and manage team member training, development, assignments, and schedules

Perform daily inspections and assessments and coach and counsel team members

Recruit team members who reflect our values and create a positive work environment that supports retention

Communicate with resort and company leadership to set expectations and achieve goals

Analyze data and make adjustments to meet facility, budget, and compliance goals

Skills

Interpersonal

Skills:

Ability to interact with individuals at all levels of the organization

Communication:
Effective written, spoken, and non-verbal communication

Customer Service:
Service-oriented mentality with a focus on exceeding expectations

Professionalism:
Maintain a positive and professional demeanor

Decision Making:
Ability to quickly make sound decisions and judgments

Proactivity:
Self-motivated with the ability to effectively prioritize projects and needs

Team Player:
Willingness to provide support where needed to achieve outcomes

Business Ethics:
Demonstrate integrity, respect, and discretion in all business dealings

Organization:
Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

Must be willing to travel up to 100%
Must be willing to relocate for new business2+ years of hospitality management or relevant experience

High school diploma/GED and completion of a craft apprenticeship, or an equivalent number of years in the hospitality industry

Ability to work a flexible schedule that may include nights, weekends, and holidays

Computer experience with word processing, spreadsheets, and various software

Not Required But a Big Plus Experience in the hospitality industry

Proficiency in languages other than English, especially Spanish Manage a team. Grow your career.

We don’t hire assistant directors; we hire future directors. There will be a lot to learn, but if you’re willing to put in the work, you will succeed. Assistant directors are typically promoted within two years.

What We Offer Paid time off (vacation and sick)
Medical, dental, and vision insurance
401(k) with employer match

Employee assistance program (EAP)

Career development and ongoing…