Retail Assistant Store Manager

Location:

Tanger Outlets – Sevierville, TN

As a full‑time Assistant Manager, you are the Store Manager’s "right hand" in developing and implementing the business strategy and leading the brand experience of the store. Your passion lies in training and coaching your team to consistently provide an unforgettable WOW experience for all guests. With your support, your team achieves revenue targets, prioritizes philanthropic impact, and delivers operational excellence.

Most importantly, you and your team represent the Kendra Scott culture uniquely and positively.

• You’re Customer Focused: You model, teach, and coach WOW service with a "customer is our boss" mentality. You use the WOW Service Principles to connect with every guest and make a difference in their day. You are exceptional at training and developing others to ensure they provide WOW experiences. You go above and beyond to ensure all guests feel welcome and a part of our family.
• You Drive Results: As a key WAM (WOW Awareness Manager), you’re an expert at driving sales by maximizing overall store productivity and building guest connections through WOW experiences. You’re the Store Team Leader's right hand in developing short and long‑term business plans to drive key KPIs and take ownership over a specific area of responsibility to positively impact store performance.
• You Believe in Developing Talent: You motivate and inspire your team through feedback and recognition. You are a role‑model leader who shows the team how to create positive experiences for all guests on the sales floor and  drive team engagement by celebrating outstanding performance and build skills through explanation, teaching, and coaching. You cultivate people and watch them flourish into their best selves.
• You Build Networks: You increase brand awareness through philanthropic efforts and community initiatives. You help achieve event and give‑back goals and acquire new customers through traffic‑driving efforts to increase brand impact.
• You Instill Trust: You’re a person of your word. You gain confidence and trust through honesty and authenticity, demonstrate integrity when making decisions, ensure audit and shrink results meet Asset Protection Standards, follow Kendra Scott policies and procedures, and always do the right thing.
• You Communicate Effectively: You believe good communication results in mutual understanding, harmony, and action. You challenge yourself to articulate a clear message and provide ongoing performance feedback through a variety of communication platforms. You actively listen, learn, and encourage open expression of diverse opinions and ideas.
• You are Nimble: You thrive no matter what area of the business you support. You draw on experience, apply learning to varied situations, remain curious and flexible, and do not shy away from trying new things.
• You Collaborate: You value bringing people together to leverage skills, talents, and knowledge to achieve a common purpose. You prioritize idea sharing and varying interests to create mutual accountability, trust, and commitment.
• You’re Action Oriented: You approach new opportunities and tough challenges with urgency, high energy, and enthusiasm. You naturally control elements of the store’s overall performance and experience, leverage reporting and daily sales trends to make real‑time, business‑critical decisions, and proactively find ways to make all guest experiences positive and impactful.
• You Display Courage: Leadership requires overcoming fear to do the right thing. You handle tough situations, champion ideas and positions, care personally for people, and challenge them directly to achieve greatness.
• You Ensure Accountability: You take responsibility and adopt a "do what I say I’m going to do" mentality. You are answerable for your own actions and those of the people you lead, instilling confidence and earning respect and buy‑in. Your ownership fosters commitment, feedback, and problem solving.
• You Make Good Decisions: You are calm in the storm, using analysis, wisdom, experience, and judgment to guide decisions. You balance speed and quality, move ahead when…