Retail Associate

As a Retail Associate at NIKE, you'll bring the brand to life on the sales floor by delivering premium service and product expertise to every athlete who walks in. You will greet customers, assess their needs, and recommend performance and lifestyle footwear, apparel, and accessories that elevate their sport and everyday experiences. You'll operate POS systems, handle transactions accurately, and support merchandising, stocking, and visual standards to keep the store sharp and inspiring.

In Nike's inclusive, team-oriented culture, you'll collaborate with teammates, stay active, and help drive store goals while growing your retail and customer service skills.

Responsibilities

• Greet and engage customers to understand needs and recommend Nike products
• Maintain in-depth knowledge of Nike footwear, apparel, and accessories
• Process sales, returns, and exchanges using POS systems accurately
• Support merchandising, stocking, and visual standards on the sales floor
• Assist with inventory counts, replenishment, and back-of-house organization
• Uphold loss prevention, safety, and cleanliness standards
• Collaborate with teammates to meet store sales and service goals
• Communicate Nike brand stories to inspire and educate customers

Required Skills

• Customer service
• Point-of-sale (POS) operation
• Cash handling and reconciliation
• Retail sales techniques
• Product merchandising
• Inventory management basics
• Stockroom operations
• Loss prevention awareness
• Visual merchandising standards
• Basic computer literacy