Reservations Coordinator

Adventure Reservations Coordinator

Full-Time | Seward, Alaska

Help Guests Experience Wild Alaska

Kenai Backcountry Adventures is seeking an experienced, dependable, and highly organized Adventure Reservations Coordinator to join our Seward operations team.

This position serves as the central connection between our guests, guides, managers, and tourism partners. You will help guests choose and book unforgettable Alaska experiences, manage reservations from the initial inquiry through trip departure, and help keep daily operations organized and moving forward.

We are especially interested in candidates with previous experience in the tourism, lodging, hospitality, or outdoor recreation industries. Experience using Fare Harbor or a similar tour reservation platform is strongly preferred.

This is not a passive front‑desk position. It is a fast‑paced and important role for someone who communicates confidently, catches small details, solves problems, and takes ownership of the guest experience.

Kenai Backcountry Adventures, or KBA, is an Alaska wilderness guiding and adventure‑tour company based in Seward, Alaska.

We offer glacier hiking, rafting, hiking, bear viewing, helicopter‑supported adventures, and multi‑day wilderness expeditions throughout some of Alaska’s most spectacular landscapes.

Our office team is the operational hub behind every trip. From the first guest phone call to the final pre‑trip confirmation, the reservations team helps ensure our guests are informed, prepared, and excited for their experience.

The Adventure Reservations Coordinator is responsible for managing guest inquiries, converting inquiries into bookings, maintaining accurate reservation records, communicating important trip information, and supporting the daily coordination of KBA’s adventure operations.

You will regularly communicate with guests by phone, email, text, and online chat. You will also coordinate with guides, managers, transportation providers, lodging partners, and other tourism businesses.

The right person will be comfortable balancing customer service, sales, administrative work, and real‑time operational problem‑solving.

• Respond promptly and professionally to guest inquiries by phone, email, text, and online chat

• Help guests select the best tour based on their interests, abilities, schedule, group size, and travel plans

• Convert qualified inquiries into confirmed reservations

• Enter and manage bookings accurately within Fare Harbor and other company systems

• Process payments, deposits, refunds, cancellations, and reservation changes

• Explain trip requirements, cancellation policies, meeting locations, and preparation information

• Recommend upgrades, additional tours, and alternative experiences when appropriate

• Send booking confirmations, waivers, packing information, and pre‑trip instructions

• Follow up with guests when required information or payment is missing

• Communicate schedule changes, weather concerns, transportation details, and operational updates

• Provide friendly and knowledgeable service when guests have questions or concerns

• Help resolve guest issues calmly and professionally

• Review upcoming reservations and identify missing information, scheduling conflicts, or special requirements

• Help prepare daily manifests, guest lists, and operational notes

• Coordinate reservation details with guides and management

• Communicate with lodging, transportation, aviation, and tourism partners

• Assist with guest check‑in and trip departure preparation

• Help document booking updates and important guest information

• Support transportation, equipment, and field logistics when needed

• Maintain accurate guest, payment, and reservation records

• Assist with reports, spreadsheets, calendars, and internal communication systems

• Help keep office procedures and reservation workflows organized

• Support basic office tasks and special projects as assigned

• Maintain guest confidentiality and follow company payment‑security procedures

• Previous experience with…