Network Support Technician

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Seward, AK, US

Salary Range: $20.35 To $26.13 Hourly

The Network Support Technician provides essential technical support to Alaska Sea Life Center staff, visitors, and contractors. This role delivers hands‑on assistance with hardware, software, and network connectivity issues while maintaining IT assets and supporting the organization’s technology infrastructure. The position requires strong problem‑solving abilities, excellent customer‑service skills, and the ability to work both independently and collaboratively to ensure reliable technology services that enable the Center’s mission.

• Associate degree in computer science or related field, or equivalent combination of education and experience.
• Demonstrated experience in PC hardware/software troubleshooting, repair, and technical support.
• Experience supporting LAN/WAN users preferred.
• At least five years of experience in PC hardware and software troubleshooting and repair. This experience should include providing technical support and hardware/software support for LAN/WAN users or equivalent experience in related areas.

• Troubleshoots hardware, software, and network connectivity issues.
• Diagnoses and resolves printer and peripheral device problems.
• Delivers onsite, virtual, telephone, and after‑hours technical support.
• Responds to help desk tickets and support requests in a timely manner.

• Assists with network system maintenance and monitoring.
• Supports network user profile management and security procedures.
• Helps maintain network performance, backups, and system integrity.
• Ensures end‑user compliance with IT security policies and procedures.
• Assists with software installations, updates, and patches.

• Maintains accurate software and hardware inventory records.
• Tracks and manages IT equipment and licensing.
• Documents technical procedures and troubleshooting solutions.
• Supports telephone system maintenance and user assistance.
• Coordinates with vendors and contractors as directed.

• Provides user training on software applications and IT systems.
• Translates technical concepts into understandable terms for diverse audiences.
• Creates and updates user documentation and guides.
• Communicates effectively with staff at all organizational levels.
• Maintains positive working relationships with internal and external stakeholders.

• Follows established IT policies, procedures, and security protocols.
• Maintains confidentiality of sensitive information.
• Upholds organizational values and service standards.
• Participates in team initiatives to promote a diverse, equitable, and inclusive IT culture.
• Assists in developing various computer‑related policies and procedures.
• Complies with all Alaska Sea Life Center policies, procedures, and programs.
• Performs other related duties as assigned.

The successful candidate will demonstrate strong organizational skills with the ability to prioritize multiple support requests efficiently and manage time effectively. Excellent interpersonal and communication skills are essential, including active listening, patience, and the ability to explain technical information clearly to non‑technical users. This role requires adaptability to changing priorities, self‑motivation to work independently, and collaborative skills to function effectively as part of a team.

Strong attention to detail, problem‑solving abilities, and customer service orientation are critical to success in this position.

• Extensive working knowledge of desktop/laptop PC installation, configuration, and problem resolution; proficiency in the configuration of desktop, laptop, and tablets:
  Current Windows OS, MS Networking; MS Office; NIC, modem, virus protection, network administration, virtual server, TCP/IP, DHCP, and DNS.

The physical demands described here represent those that the employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

This is a Full Time position with benefits.

$20.35/hour - $22.28/hour (1), $23.65/hour - $26.13/hour (2)

Must be able to pass a background check.