Customer Service Representatives

Job Title

Customer Service Representative - Seymour, Indiana

Indiana Farm Bureau Incorporated

310 S Airport Rd, Seymour, IN 47274

Full‑time

Interact directly with our customers by providing product and service information. Provide sales/marketing support to agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc. Determine the best method to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments. Build strong customer relationships and deliver solutions and consistently go above and beyond to understand customer needs and expectations.

Works with guidance to organize, prioritize and oversee activities to efficiently meet business objectives, with a focus on continuous improvement.

• Interact directly with customers by providing product and service information.
• Provide sales/marketing support to agents and assist with office operations such as scheduling appointments, quoting insurance, answering calls, cash handling, etc.
• Determine the best method to resolve problems to ensure customer satisfaction and adhere to the organization's policies.
• Coordinate problem resolution with appropriate departments.
• Build strong customer relationships and deliver solutions.
• Consistently go above and beyond to understand customer needs and expectations.
• Organize, prioritize, and oversee activities to efficiently meet business objectives.
• Focus on continuous improvement.

• High School diploma or GED equivalent.
• Ability to obtain Property and Casualty insurance license within first 2 years.
• Insurance and/or claims background helpful.
• Ability to develop strong communication skills that convey a clear understanding of the unique needs of different audiences.
• Requires an understanding of numerical concepts to perform mathematical transactions.
• Strong attention to detail and accuracy.

• Work/life balance
• Paid vacation/sick leave
• 401(k) with match
• Full time Monday–Friday schedule
• Potential for yearly bonus up to 20% of salary
• Contests and incentives
• Benefits eligibility within 30 days
• Negotiable pay based on level
• Team environment
• Paid volunteer hours

High school education or better.