Retail Loan Operations and Escrow Specialist

Performs a variety of administrative and customer service functions related to the support of retail loans retained in JCBank’s portfolio and loans sold to third-party investors. Performs the monitoring of mortgage escrow accounts, payment of property taxes, homeowners and flood insurance, private mortgage insurance, credit insurance and a variety of other loan related vendor invoices. Performs administrative functions related to maintaining and providing loan account and bank loan product information as well as problem solving support to Retail Loan supervision, retail loan officers, other departments, vendors, borrowers and other entities.

• Familiarity with mortgage loan documents and processes.
• Knowledge of Fiserv and Encompass systems preferred
• Knowledge of PMI Termination/Cancellation Requirements under the HOPA
• Knowledge of Freddie Mac and FHLBI secondary market policies and procedures
• Knowledge of accounting principles relating to reconciliations and secondary market
• Self-disciplined with the ability to work independently
• Excellent written and verbal communication skills
• Excellent organizational skills/detail-oriented
• Analyzes data and evaluates situations effectively
• Maintains confidentiality of sensitive information
• Prioritizes tasks effectively and adapts to changing needs and circumstances
• Strong computer skills to include Microsoft Word and Excel
• Good inter-personal skills
• BS/BA or equivalent work-related experience preferred
• Previous banking experience preferred
• Previous mortgage loan investor accounting or escrow servicing