Operations Manager - Floor
Listed on 2026-06-21
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Retail
Retail & Store Manager, Merchandising, Retail Associate/ Customer Service, Customer Service Rep
Position Summary
Communicate with or to individuals or groups verbally and/or in writing (e.g., customers, suppliers, associates). Drive and implement the business plan for the area of responsibility to achieve facility goals (e.g., production, quality, safety) and implement operational improvements. Forecast staffing workload and performance results to meet business demands. Prepare, review, and analyze business reports; use information to identify operational improvements. Monitor and ensure area of responsibility compliance with logistics and company quality and safety standards, policies, procedures, and directives by developing, distributing, and maintaining procedures and supporting documentation.
Identify and ensure associate, customer, and supplier concerns are resolved using own judgment or consulting others when needed. Supervise and manage associates and leaders in the area of responsibility by providing direction, monitoring performance, giving feedback, identifying training and development needs, and providing opportunities for learning and growth. Teach, support, and model company policies and procedures and participate in hiring, promotion, coaching, teaching, and evaluation of associates, leaders, and managers.
Leadership Values
Respect the individual:
Builds high‑performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, and creates opportunities for all associates to thrive and perform.
Respect the individual:
Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Respect the individual:
Attracts and retains the best talent, empowers and develops talent, and recognizes others’ contributions and accomplishments.
Act with Integrity:
Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us—creating a sense of belonging, eliminating waste, and participating in local giving.
Act with Integrity:
Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair, and transparent.
Serve Our Customers and Members:
Delivers results while putting the customer first; considers and adapts to how, where, and when customers shop and applies the EDLP and EDLC business models to all plans.
Serve Our Customers and Members:
Makes decisions based on data insights and analysis; balances short‑ and long‑term priorities; and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
Strive for Excellence:
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Strive for Excellence:
Drives continuous improvements, adopts and encourages use of new technologies and skills, and supports others through change.
Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates. Programs range from high‑school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.
SalaryThe annual salary range for this position is $84,000.00 - $. Additional compensation includes annual or quarterly performance…
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