Retail Department Head at Gillman Center Seymour

Essential Functions

• Provide excellent service to customers.
• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner.
• Answer questions and resolve customer concerns.
• Advise customers on solutions to projects and problems.
• Offer solutions with add‑on sales when appropriate.
• Perform customer service tasks such as cutting keys, filling propane, running the register, and assisting with rental transactions.
• Provide services at point of sale: running the register, bagging items, loading products, and answering inquiries.
• Recover department daily, ensuring inventory is fronted, faced, and in the correct place, and aisles are clean, organized, and free of obstructions.
• Ensure all products in the department are stocked properly.
• Maintain proper inventory levels by monitoring and adjusting min/max order points, working back stock, and making inventory adjustments as needed.
• Order inventory as necessary and complete purchase orders and related paperwork.
• Complete cycle counts as required.
• Update prices as assigned.
• Help with receiving and banking responsibilities.
• Open and close the store as assigned.
• Maintain store areas: cleaning common areas, removing trash, sweeping parking lot and sidewalk, and snow removal.
• Continuously prioritize customers while working in the department.
• Ensure a safe working environment and maintain situational awareness.
• Identify and report safety issues or concerns to management.
• Help out in other departments as necessary.
• Follow all company policies and procedures.
• Other duties as assigned.

This position does not currently manage any direct employees.

• Customer Service
• Teamwork
• Attention to Detail
• Communication

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. Prolonged periods of standing and walking throughout the day. Must be able to lift up to 20 lbs at times.

This is a full‑time position, scheduled up to 40 hours per week. Days and hours of work vary. Must be available to work days, evenings, and weekends.

• High School Diploma or GED
• 2+ years of customer service experience
• 1+ year of retail job experience
• 2+ years of product knowledge of items in the assigned department

• Medical Insurance
• Dental, Vision, Short Term Disability, Long Term Disability, Cancer Coverage, Accident Coverage, Life Insurance
• 401(k) plan with employer contribution
• Company paid $25,000 Life Insurance Plan
• Employee discount
• Vacation time

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non‑merit based factors in accordance with applicable federal, state and local laws. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.