Accounts Receivable Support Specialist Job Shaker Heights area,Ohio USA,Healthcare

BENEFITS:

At Wingspan, we prioritize our employees and their wellbeing. We provide competitive benefit options to our employees and their families, including domestic partners and pets. Our offerings include:

Healthcare: Comprehensive medical (free option available), dental, vision & FSAs
Education Perks: 50% CWRU MSW tuition discount & free supervision for licensed roles
Financial Security: 403(b) retirement plan with employer match
Work-Life Balance: Generous PTO, paid holidays, and 24/7 EAP support
Family Care: Fertility/IVF coverage, childcare FSA, and pet insurance

QUALIFICATIONS:

Education:

Associate’s degree in accounting, finance, healthcare administration, or related field required. In lieu of a degree, a High School Diploma combined with 4 years of equivalent experience required.

Competency/

Skills:

Working knowledge of medical billing, CPT/ICD-10 coding, and insurance processes (EOBs, 835s).
Core Expertise:
Possess skill, knowledge and abilities to perform the essential duties of their role; keeps knowledge up to date.
Independent Judgment:
Demonstrate ability to perform job responsibilities with a high degree of initiative and independent judgment.
Cultural

Competency:

Demonstrate awareness, sensitivity and skills in working professionally with diverse individuals, groups and communities who represent various cultural and personal background and characteristics.
Interpersonal Communication:
Communicate clearly using verbal, nonverbal, and written skills in a professional context; demonstrates clear understanding and use of professional language.
Professional & Ethical Conduct:
Adhere to professional values such as honesty, personal responsibility, and accountability;
Applies ethical concepts within scope of work and adheres to Agency policies and procedures.
Collaboration and Teamwork:
Function effectively as a member of a professional team that includes employees, clients and family members. Ability to adapt to multiple AR roles, providing flexible coverage and cross-training.
Problem Solving & Decision Making:
Recognize problems and responds appropriately; gathers information and sorts through it to identify and address root cause issues; makes timely decisions. Ability to solve practical problems and handle variables in non-standardized situations, interpreting instructions in written, oral, diagram, or schedule form.
Service Orientation:
Anticipate, recognize, and meet the needs of others, whether they are clients or not.
Technical Proficiency:
Demonstrate competence in utilizing Agency computer systems and software as required to perform essential job functions. Proficiency in EHR systems (e.g. Netsmart), other billing applications, and MS Office (Excel for reports, Word for documentation, Outlook for correspondence).

Experience:

Minimum 4 years of experience in medical billing, accounts receivable, or revenue cycle management, preferably in behavioral health or healthcare.
At least 2 years of experience with Medicaid, MCOs, or Aetna OhioRISE billing processes, including familiarity with denials and cash posting.
Experience with multi-system reconciliation (e.g. Netsmart, Great Plains) and payer portals highly desirable.
Prior experience with report preparation, workflow documentation, or audit support preferred.

Certifications:

Certification in medical billing/coding (e.g., CPC, CPB) preferred but not required.

Work Requirements:
Must commute to office 5 days/week, 8 hours/day (no remote/hybrid). Ability to work under pressure, meet audit/month-end deadlines, and maintain high accuracy.

AGENCY

SUMMARY:

Wingspan Care Group is a nonprofit administrative and management organization that provides a united, community-based network of services so member agencies can focus on mission-related goals. Our innovative model is designed to promote sustainability and advancement among its partner agencies by streamlining operations and eliminating redundancies – resulting in improvements to the delivery of direct service operations.

JOB SUMMARY:

The AR Support Specialist plays a pivotal role in supporting Wingspan Care Group’s revenue cycle operations by providing flexible coverage across accounts receivable, cash…