Insurance Operations Associate

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

ABA Insurance Services Inc., a division of Great American, has been a long‑term, stable source of insurance for banks since 1987. The bank program is a market‑leading insurance solution for financial institutions, recognized for its underwriting and claims expertise, and endorsed by the American Bankers Association and 36 state bankers' associations. (Use the "Apply for this Job" box below)..gr

ABA Insurance Services is searching for an Insurance Operations Associate to join our team. This individual will work a hybrid schedule out of the Shaker Heights office. Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on‑site four days a week, with the flexibility to work one day remotely.

• Assists in processing new insurance policies, renewals, endorsements, and cancellations using various systems.
• Enters or loads data into appropriate systems and may participate in researching and resolving data errors.
• Generates and distributes policy documents, certificates of insurance, and other related materials.
• Prepares and updates reports. Assists in determining and adjusting billing status as needed.
• Performs other duties as assigned.

Education: High School Diploma (Associate degree preferred)

Scope of Job/

Qualifications:

Developing knowledge of local, state, and federal insurance‑related policies. Developing strong analytical and organizational abilities with a focus on prioritization. Working knowledge of insurance data processing systems. Demonstrates interpersonal and communication skills.

ABA Insurance Services

We offer competitive benefits packages for full‑time and part‑time employees*. Full‑time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full‑time and eligible part‑time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at

Excludes seasonal employees and interns.