Crisis Co-Responder- Certified Peer Support

Job Opportunities

Please submit your resume and/or application by email to human.resources. You may also mail it to City of Shaker Heights, Human Resources Dept., 3400 Lee Rd., Shaker Heights, OH 44120.

Download the Employment Application (PDF).

The City of Shaker Heights is an Equal Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. The City does not hire external candidates who use any form of tobacco or nicotine products.

Direct service activities are conducted throughout the community and require the use of an agency vehicle to provide services and support to individuals in need. The position primarily operates Monday through Friday, 10 am-7 pm.

• Provide rapid, in-person crisis intervention and support within the community in coordination with first responders.
• Deliver de-escalation, stabilization, and connection to community resources and services for individuals experiencing a crisis.
• Utilize trauma-informed and culturally responsive approaches to de‑escalate crises and support individuals in distress.
• Conduct post‑crisis follow‑up with individuals to ensure awareness of community resources and address barriers to service connection, as needed.
• Advocate on behalf of individuals with external agencies to facilitate access to needed services and supports.
• Maintain accurate, timely, and up‑to‑date documentation in accordance with program requirements and departmental, local, state, and federal policies and regulations.
• Develop and maintain clear, open, timely, cooperative, and collaborative working relationships with staff, community members, first responders, community partners, and partner agencies.
• Participate in community outreach and engagement activities that promote program awareness and accessibility.
• Contribute to strategic planning efforts and discussions regarding departmental performance, crisis response services, and organizational culture.
• Demonstrate resilience, professionalism, and effective self‑care practices to support wellness and sustainability in a high‑intensity crisis response environment.
• Maintain current knowledge of community resources and effectively navigate service systems to support individuals in crisis.
• Transport individuals, when appropriate, in partnership with team members and in accordance with agency policies and procedures.
• Apply knowledge of mental health conditions, physical health concerns, substance use disorders, and related symptoms in the assessment and support of individuals experiencing a crisis.

• Individuals experiencing a crisis achieve stabilization and are connected to appropriate treatment, support services, or community resources.
• Strong and effective partnerships are maintained with first responders, 911 dispatch personnel, and community agencies to support coordinated crisis response efforts.
• Positive, productive, and collaborative working relationships are maintained with team members, support staff, community agencies, and partner organizations to enhance service delivery for individuals in crisis.
• Service delivery expectations, program standards, and performance goals are consistently met.
• Documentation, records, and reports are completed accurately, thoroughly, and within established timelines.

• Two years of peer support working with diverse populations.
• Personal success of at least one year in recovery.
• High school diploma or GED.
• Certified Peer Recovery Supporter Certification.
• Ability to maintain strict confidentiality at all times, including compliance with HIPAA and other applicable privacy regulations.
• Ability to travel throughout Cuyahoga County and to various work–related locations as required.
• Ability to stand, walk, and remain active for up to 75% of an assigned shift.
• Commitment to the department’s mission of enhancing public safety through community‑centered prevention, intervention, and crisis response strategies.
• Possession of a valid Ohio driver’s license, reliable personal transportation, and current automobile insurance.
• Strong interpersonal, communication, and de‑escalation skills.
• Ability to work collaboratively with first responders, community partners, and individuals experiencing crisis.
• Knowledge of behavioral health systems, community resources, and trauma‑informed practices.
• Ability to work independently while maintaining effective teamwork and professional accountability.

Interested applicants must submit a resume and a letter of interest that details how your background aligns with this position and what motivates you to seek this job with the City of Shaker Heights. Email to Human.

Resources.

The City of Shaker Heights does not hire individuals who use or test positive for tobacco or nicotine products.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.