Scheduler, Administrative/Clerical
Listed on 2026-09-02
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Administrative/Clerical
Office Administrator/ Coordinator
Securitas Technology is seeking a detail-oriented Scheduler to coordinate field technicians and project timelines for our electronic security and life safety solutions. In this role, you will plan and adjust daily and weekly schedules, dispatch technicians, and manage work orders to ensure on-time service for commercial and enterprise clients. You will confirm site readiness, parts availability, and access requirements, while keeping customers and internal teams informed.
Working in a culture focused on safety, integrity, and customer service, you will use scheduling and ERP/CRM tools to maintain accurate records and support continuous improvement. This position offers the opportunity to collaborate across operations, project management, and service teams in a global, technology-driven organization with room for professional growth.
Responsibilities
- Create, adjust, and optimize daily and weekly schedules for field technicians and project teams.
- Coordinate work orders, service calls, and installations to meet customer timelines and SLAs.
- Serve as a primary scheduling contact for internal teams and customers, providing status updates.
- Confirm site readiness, parts availability, and access requirements before dispatching technicians.
- Maintain accurate data in scheduling, ERP, and CRM systems, including job notes and documentation.
- Monitor in-progress work, respond to schedule changes, and resolve conflicts or escalations.
- Collaborate with operations, project managers, and sales to forecast resource needs.
- Track key scheduling metrics such as on-time completion, utilization, and response times.
- Support continuous improvement of scheduling processes and tools.
- Ensure all activities align with Securitas Technology's safety, integrity, and customer-focus standards.
Required Skills
- Scheduling coordination
- Work order management
- Customer service
- Service dispatching
- Time management
- Data entry
- ERP/CRM systems
- Microsoft Excel
- Communication
- Prioritization
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