Club Manager

Job Details

Job Location:

Shakopee SHK - Shakopee, MN 55379
Position Type:
Full Time
Salary Range: $49,000.00 - $49,000.00 Salary/year
Job Category:
Management

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise staff.
• Member service oversight, ensuring all staff provide excellent customer experience at all times.
• Very involved in all front desk related tasks.
• Great/meet potential members and provide gym tour.
• Facilitate member service issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and appearance of gym, including taking responsibility for the largest section of cleaning daily.
• Process weekly employee payroll.
• Manage marketing efforts, ensuring staff is aware and trained on all the sent out marketing.
• Authorize expenditures and make bank deposits daily.
• Prepare all new hire forms and send to appropriate regional manager.
• Backup support for any employee who is out due to illness, etc.

• Customer Service: communicate and interact with customers, coworkers, and the public in a way that exceeds their wants and needs.
• Listening: actively listen to customers, empathize, and work together to solve the problem.
• Problem Solving: recognize and define problems, analyze relevant information, encourage alternative solutions, and plan to resolve situations; seek additional assistance when needed.
• Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.

• High school diploma.
• Prior supervisory experience.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.