Branch Customer Service Representative - Shakopee, MN

Member Representative I

The Auto Club Group is seeking prospective Member Representative who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

Provides sales and support services in person and by phone to Members, including greeting, servicing, selling memberships, member benefits awareness

Provides cashiering services

Provides administrative support to travel and/or Insurance departments including some outbound calling

Other duties as assigned

Our Auto Club Group Member Rep's earn a competitive hourly rate ($19.08 - $21.50) with a potential of earning sales incentives. Also, our rep's can earn unlimited commissions on AAA Membership, and Credit Card sales.

Corporate Incentive Plan Bonus every year dependent on performance.

3-5% Yearly merit raises dependent on individual performance.

Member Rep's receive 100% backing from one of America's most trusted brands to include paid training and career growth opportunities.

Career growth opportunity examples:
Field Service Representative, Insurance Sales Agent, Travel Agent, Performance Coach, and Membership Development Specialist.

Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:

• 401k Match up to 6%
• Medical
• Dental
• Vision
• Paid Time Off (PTO), 10 company paid holidays, CEO Days, 2 Floating Holidays
• Complimentary AAA Membership
• Tuition Reimbursement

Required Qualifications:

• High School Diploma or equivalent

Work Experience:

• Working in a customer focused environment
• Providing customer focused service and timely solutions to problems
• Microsoft Office applications
• Taking personal responsibility in seeking solutions to problems
• Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

Successful candidates will possess:

• Passion and enthusiasm for working with people
• Basic mathematical calculations to accurately perform monetary transactions
• Communicate effectively (verbal and written) with others in a work environment
• Work effectively in a team environment
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
• Work under pressure in a high volume, fast paced customer service environment

Schedule and Work Environment:

Schedule:

Monday - Friday 8:30 AM - 5:30 PM. Rotating Saturdays, 9 AM - 1 PM.

40 hours a week. 1 hour lunch break.

This is 100% an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.