Custom Product Advisor

Position Overview To be a liaison between manufacturing and the customer to improve customer satisfaction by evaluating and interpreting the order and making the appropriate manufacturing recommendations based on customer requirements and manufacturing capabilities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Custom Product support to customers, including fit issues, trouble-shooting, repair issues, product information, and follow-up for multiple current and discontinued product lines
• Establish and maintain customer profiles to ensure account-specific standard requests are met; including On Boarding of new customers.
• Provide pro-active customer engagement on clinical and non-clinical issues
• Provide Regional support to Sales team
• Interact with Order Entry, Audio Design, Customer Care, Technical Support, Manufacturing, Engineering, and Sales teams to improve quality of products and customer satisfaction
• Monitor customer orders for specific customers as necessary to support Sales efforts
• Document necessary customer comments in Navision and  to ensure customer expectation are understood
• Perform other duties as requested and / or as needed to fulfill the purpose of the position
• Other duties as assigned.

Knowledge and Skills needed for this position.

• Ability to perform audiometric evaluation in the determination of appropriate product selection
• Amplification considerations for various audiograms
• Knowledge of GNR product features – what are they, how do they work, when are they appropriate and at what level
• Assist customers in appropriate patient counseling on realistic expectations
• Strong communication skills, ability to troubleshoot and problem solve
• Very comfortable with PC operation
• Able to shift and cover a multitude of tasks
  
  Team-oriented
• Sales-oriented
• Phone-Pro
• Excellent verbal and written communication skills
• Extensive knowledge of hearing instrument fit, form & function
• Extensive experience with complete manufacturing process
• Knowledge of Navision and
• PC Skills, Microsoft Excel & Word

Expected

Work Hours:

8:00 AM–4:30 PM Full time:
Monday-Friday, occasional Saturday/OT as needed.

Position:
Custom Product Advisor

Reports to

Title:

Supervisor of Custom Product Advisors

Department/Division:
Customer Excellence

Primary

Work Location:

Shakopee, MN

Role:
Non-Exempt

Direct reports:
None

• High School Diploma

• 3 years of experience in Customer Care, Technical Support, or Manufacturing working directly with hearing instruments
• Knowledge of Navision system and operations personnel and order flow

• Working Environment:
  Office, mfg plant
• Physical Demands:
  Sitting, standing, bending, reaching, etc.

About Us GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

• Generous Benefits including PTO and Paid Holidays
• 401k with Company match
• Paid Parental Leave & Transition Back to Work Benefits
• Company HSA Contributions
• Discounted GN Group products
• annual bonuses, health insurance, a 401(k) plan, paid time off and paid holidays

Pay Transparency Notice:
Depending on your work location, the target compensation for this position can range from $23.00 to $25.00 per hour.

In addition, you may be eligible for a discretionary bonus.

Compensation for roles at GN depend on a wide array of factors including but not limited to location, role, skill set, and level of experience.

At ReSound, people with hearing loss are at the heart of everything we do because we know they’re placing their trust in us. This is why we haven’t stopped pioneering innovative new technologies, with consistent quality, for over 150 years to help them feel more involved, connected and in control, transforming their lives through the power of sound. Available exclusively through…