Sr. Customer Success Application Engineer; Hybrid

Overview

We are the Customer Success team that ensures successful new product and technology transitions with our customer teams. You will have the opportunity to work with the latest storage technologies while interfacing with a wide array of internal teams.

• Drive all technical aspects of our customer qualification engagements.
• Replicate, analyze, and develop solutions in concert with internal engineering teams to address customer issues.
• Run tests in customer environment to validate drive/system compatibility.
• Assist in post-qualification customer technical issues.
• Create and present technical information to internal teams.
• Work with customer account team to solidify feedback into future product requirements.
• Coordinate activities of other organizations to ensure customer deliverables meet the customer expectations.

• You will have a demonstrated ability to work across multiple organizations to achieve deadlines and customer satisfaction.
• You will have a high level of personal follow through on commitments.
• Ability to work flexible hours to support our worldwide customers, factories, and design centers.
• Demonstrated effective written and oral communication skills that develop trust between Seagate and its customers.
• Demonstrated passion for continuous improvement.

• Demonstrated experience testing and resolving concurrent, complex highly technical issues.
• Project management and tracking experience.
• Bachelor's Degree in Engineering related field (i.e. Electrical, Mechanical, Chemical, Computer Engineering, Materials, Physics, or Information Technology) or equivalent work experience.

• Engineering design experience.
• Experience dealing with external customer or supplier.
• Programming experience.
• Experience with SATA, SAS, and NVMe interfaces and bus analyzers.
• Storage system level experience.

Location:

Shakopee, MN or Longmont, CO United States;
This position would have a hybrid on-site cadence (TBD) at either site.

The estimated base salary range for this position is $93,000 - $132,000. The individual salary is based on work location and additional factors, including job-related skills, experience, and relevant education or training.

Seagate offers comprehensive benefits to its eligible employees, including, but not limited to, eligibility to participate in discretionary bonus program, medical, dental, vision, and life insurance, short-and long-term disability, 401(k), employee stock purchase plan, health savings account, dependent care, and healthcare spending accounts. Seagate also offers paid time off, including 12 holidays, flexible time off provided pursuant to Seagate policy, a minimum of 48 hours of paid sick leave, and 16 weeks of paid parental leave.

The benefits for this position are based on a full-time schedule for a full calendar year and may differ depending on work location.

Travel:
Up to 10%