Customer Service Engineer

About the Role

Ziegler CAT is seeking a Customer Service Engineer in the OEM division. This key position will provide engineering support to OEM customers and Ziegler Power Systems sales personnel, working in a fast‑paced environment with broad responsibilities and autonomy. The role involves partnering with customer engineers to design and refine CAT engine integration into their chassis.

• Partner and collaborate with the customer to define total requirements.
• Work directly with the customer’s engineering personnel to analyze power‑systems needs and assist in finding the most efficient product solution.
• Compile technical data required for customers to make informed purchase decisions.
• Participate in technical sales calls and presentations.
• Act as key negotiator on all commercial aspects of assigned accounts.
• Develop or package 3D drawing packages of the engine and related components recommended for each customer.
• Lead field support to OEM customers to assist with engine integration.
• Complete field audits and testing of installed engine installations in OEM equipment.
• Manage customer engine inventory, forecast, and engine orders.
• Document engine and component specifications required by individual customers.
• Monitor and manage accounts payable and receivable to ensure they remain current.

• Bachelor’s Degree required.
• 4+ years of engineering experience required.
• Strong electrical engineering knowledge and mechanical aptitude required.
• Experience with electrical power, electrician, generator, or reciprocating engine systems strongly preferred.
• Acceptable driving record and valid driver’s license required.
• Strong customer service and communication skills.
• Proficiency with MS Office and PC knowledge.

• Customer focus
• Problem solving
• Attention to detail
• Sociability
• Achievement orientation

Up to 25% travel.

Standing, walking, using hands, talking, hearing. Working conditions may be indoor and/or outdoor. Noise level may be moderate at times.

• Salary range: $82,300.00 to $ (location dependent).
• Health, dental, vision and life insurance.
• 15 days of paid time off (PTO) in the first year; accrual starts day
  1.
• 9 paid holidays.
• 401(k) plan with company contribution and match.
• Health Savings Account (HSA) with up to $1,000 tax‑free annual contribution.
• Short‑term and long‑term disability insurance.
• Flexible spending account (FSA) and employee assistance program (EAP).
• Paid parental leave and funeral leave.
• Fitness membership discount.
• Education assistance.

Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. We are committed to equal opportunity; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.