VIP Manager - Mystic Lake Amphitheater

Who Are We?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world, promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. Live Nation Media & Sponsorship creates strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

Venue Nation is seeking a detailed VIP Manager at Mystic Lake Amphitheater to lead premium member and VIP operations and deliver an elevated guest experience. This role is a part‑time seasonal position.

Oversee team performance, member relations, access management, and lounge operations to ensure seamless service, brand standards, and operational excellence.

• Maintain the integrity of the PSS program and keep VIP team communication open to identify and rectify problems in real time.
• Lead and oversee the delivery of exceptional service to VIP guests, ensuring recognition and appreciation that fosters loyalty and long‑term engagement.
• Serve as the primary point of contact for VIP Clubs operations, proactively resolving concerns and elevating the overall guest experience.
• Interview, select, train, and supervise department staff to ensure maximum guest satisfaction; organize and conduct meetings and communicate pertinent information to the staff.
• Coach team members to anticipate guest needs, communicate professionally, and adapt service style to diverse audiences and high‑profile clientele.
• Direct and coordinate team communication regarding reservations, arrivals, special access, and production details to ensure seamless operations.
• Manage and audit guest lists, access credentials, ticketing materials, and event sheets to ensure accuracy, security, and operational readiness.
• Supervise club and podium operations, maintaining ambiance standards, grooming compliance, and adherence to dress code policies.
• Set up the venue VIP Club Areas to be “show ready” prior to the event (including music, lighting, signage, cleanliness).
• Lead and work with venue staff (cleaning, maintenance, security, ticket takers) to execute a premium hospitality experience.
• Conduct post‑show recap and relay feedback to PSS and F&B operations team.

• 1–3 years’ experience in Customer Service/Hosting.
• Previous experience handling VIP customers.
• Working knowledge of high‑end restaurant operations, seating procedures, guest relations, and problem solving.
• Ability to handle multiple tasks quickly and efficiently.
• Skill in diplomacy, verbal communication, organization, interpersonal skills, and teamwork.
• Excellent communication and interpersonal skills.
• Charismatic and a people person, fearless and excited to lead a team.
• Ability to anticipate guests’ needs.
• Ability to diffuse possibly volatile situations with tact and diplomacy.

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state, or local law.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a…