Venue Parking Manager - Mystic Lake Amphitheater

Parking Manager

Live Nation Concerts - Mystic Lake Amphitheater is seeking a Parking Manager. The Parking Manager is responsible for the overall management of the Parking department and to ensure all guest, employee, artist and venue transportation needs are satisfied during event and non-event days.

This role is a Part-Time Seasonal position.

The Parking Manager will:

• Ensures all parking areas are safe, clean and orderly. Is also responsible for maximizing the space usage of all parking areas.
• Leads the traffic control for the venue, specifically at the beginning and end of an event day.
• Assists with creating parking and traffic flow plans for event days.
• Moves throughout the venue and conducts weekly lot inspections to monitor and take corrective action when needed. Provides guidance and improvement and implements necessary adjustments.
• Monitors ADA parking areas to ensure proper usage and assists guests requiring accessible parking.
• Oversees shuttle, rideshare, and bus drop-off areas to ensure proper flow and guest safety.
• Ensures that all signage is properly placed and collected during event show days.
• Coordinates with security, law enforcement, and emergency services during events when needed.
• Manages all equipment and inventory for the parking department such as check-out and check-in vests and radios.
• Tracks parking equipment inventory levels and reports when replacements or repairs are required.
• Interviews, selects, trains, and supervises department staff to ensure maximum guest satisfaction. Organizes and conducts meetings and communicates pertinent information to the staff.
• Assists with preparing event-day staffing maps and parking post assignments.
• Investigates and resolves parking complaints. Interacts positively with guests.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, etc.
• Resolve parking lot disputes that occur.
• Organizes and conducts meetings and communicates pertinent information to the staff. Schedules and directs staff in their work assignments.
• Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary.
• Investigates and resolves parking complaints. Interacts positively with guests.
• Assists with long-term planning for parking improvements such as signage updates, lot layout changes, or traffic enhancements.
• Other tasks as assigned by the Operations Manager

The ideal candidate will bring:

Required:

• High School Diploma or equivalent
• Combination of 3-5 years' experience in a comparable role.
• Previous experience working in parking
• Strong organizational skills
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• Previous experience leading a team
• Demonstrated ability to execute programs or new initiatives
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting

Preferred:

• At least 2 years of experience in Guest Service and communications.
• Strong computer skills in Outlook, Excel, Word, PowerPoint and other related computer programs.
• A strong sense of teamwork and ability to execute programs.

Equal Employment Opportunity

Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law.

Live Nation recruitment policies are designed to place the most highly…