Sr, Phlebotomy Supervisor

Job Description

Sr. Phlebotomy Supervisor - Shakopee, MN, Monday to Friday, with rotational weekends, 7:00 to 4:30 PM - hours vary.

Pay range: $66,500 - $119,800 / year. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthy
  
  MINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• Fin Fit financial coaching and services
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy‑up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Leads people and operations in creating a high‑performing environment where employees can contribute their best while continuing to grow and develop their skills. Major areas of responsibility include employee engagement, hiring, training, and workforce planning with special focus on coaching, developing and providing feedback to employees. Encourages cross‑training and promotes a safe and professional environment in all areas supervised. Manages Phlebotomy Services which may include Patient Service Centers, In‑Office Phlebotomy, and/or Mobile Phlebotomy) with direct responsibility for up to 35 non‑exempt employees to include Group Leads.

• In absence of Territory Manager, functions in an acting capacity to ensure efficient day‑to‑day operations of all Phlebotomy Services in territory.
• Works closely with the Territory Manager during the Onboarding Process for all newly hired supervisor; provides peer mentorship and guidance to all newly hired supervisors
• Conducts coaching/mentoring and project facilitation/execution based on needs of territory and/or region.
• Travels/visits territory at least 1‑2 days per month
• Participates in the interview and selection process for all territory supervisors.
• Provides assistance to territory manager as needed to drive Every Day Excellence.
• Demonstrates and promotes the Quest Diagnostics Behaviors and Values in order to contribute to the overall Vision, Goals and Strategy.
• Works closely with Territory Manager to ensure fiscal responsibilities of the department are met. This includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures.
• Works with Territory Manager to analyze and manage a departmental budget for manpower and operational costs.
• Organizes and leads projects both within the workgroup and with cross‑functional groups. May be required to give presentations and speak in groups.
• Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.
• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices.
• Performs site visits at all assigned PSC's/ IOP's and mobile phlebotomy sites and document findings. Perform QA audits.
• Prepares month‑end reports.
• Reinforces customer‑focused improvement by investigating, resolving, and responding to internal and external customer complaints efficiently and effectively using Everyday Excellence Principles
• Responsible for performance‑oriented supervision, training, coaching, and developing new employees and all staff on all job duties,…